Did I get double billed after changing my plan?

[sverallo1]

Hi, I accidentally changed my plan to "pause and build", but switched back to basic. I got a notification that I was billed the yearly subscription again, despite having been billed already for May 14, 2022 to May 14, 2023. Was I charged twice? Can someone help?

[Maz]

Hey @sverallo1!

Thanks for reaching out here in the Shopify forums! I am more than happy to help you.

I cannot say for certain what may have occurred, as we cannot access stores from the forums here ourselves. Shopify Subscription Fees are paid in advance, and you will be charged on each billing date for all outstanding Fees that have not previously been charged. Your best bet is to check your Settings > Billing tab in your admin to see a breakdown of your subscriptions charges. On upgrading, we issue you with an immediate invoice that will charge you the prorated difference between the plans for the remainder of your current billing cycle.

If anything is unclear, please feel free to reach out to our live support here so that they can take  a closer look at it for you. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. 

I'm also sharing our support documentation on this very topic in case you ever need it. Have a read here at this link! Let me know if you have any questions!

[Matanisrael]

i didnt even open my online shop started as advanced and changed to basic and they billed me two times more then 400$ as advanced even though i changed and it was a error on there behalf and then they wouldn't take any responsibility for it just makes you not want to work with a company that wants to drink and scam there own clients 

[Maz]

Hi, @Matanisrael!

Thanks for your feedback on this thread.

While I don't have access to your account or the specifics of your situation from here, please feel free to contact us here at this link. Our team will be able to look into this further for you.

Thanks!