Disable order confirmation

[Insaneflame]

Hi all, Is there a way to Disable order confirmation mail? I klaviyo to send them. Now i got 2 mails. Greets

[Allan]

Hey, there!

Jason here from Shopify Support.

Great question. At the moment, there're only two email notifications that can be disabled: Shipment out for delivery and Shipment delivered.

I understand this causes frustration while using other email marketing apps and resulting in duplicate email notifications. You aren't alone in this. I'd be happy to launch a feature request with our developers to see if this functionality can be added in the future. While I can't guarantee that it will be added, I'm more than happy to pass along your suggestions that would provide better services to the Shopify platform. If the request is already there, I can add to it to bump it up - as the more merchants that mention a feature, the more likely they are to be implemented.

Since we can't resolve this issue right away, I want to get more feedback from you on the reason you decide to use Klaviyo for notification emails, instead of the in-built notifications from Shopify. Is it because the email templates from Klaviyo are easier to customize? Or perhaps is it because you can edit the email template without HTML coding knowledge? Feel free to let me know, I'd love to add the suggestions to our development team as well. Just in case if they have more options to work towards.

In the meantime, since we can't disable the notification emails from Shopify end, in order for your customers not receiving duplicate emails, I recommend you to temporarily turn off the ones you've created from Klaviyo. In the store I've built, I also use Klaiyo for email marketing. To turn off the email from Klaviyo end, simply select Manual instead of Live for the order confirmation email you've created. This way, it won't interfere with the email series you've set up. To clarify, this doesn't mean you can't use the app for email marketing purposes. The welcome series along with all other flow the app offers are fantastic for email marketing.

Since we have to temporarily stop the order confirmation email from Klaviyo, there're ways we can edit the notification email template in Shopify. Here's a great document going over how to customize the email notification templates.

If there’s anything else I can help you out with, please don’t hesitate to reply back and I’d be happy to help out!

All the best,
Jason

[Insaneflame]

Klaviyo is easy to customize and got some templates to add. 

And it got a dragg and edit system. 

But I will disable the email and look To the site you gave me. 

Thank you very much for the fast reply. 

Regards 

Ruben

[Allan]

Hey, Ruben!

Thank you so much for the feedback and having using Klaviyo myself, I'd agree with you on the points. 

As promised, I've sent the suggestion to our development team. Since you aren't alone on this, it's been added to bump the request upwards. Thank you again for your feedback. 

As always, if you have any questions, don't hesitate to reach out via this thread or with new posts. I'd be happy to help out!

Best,

Jason

[mikemfj]

I'm looking to do the same thing and enhance my order confirmation emails and doing it in shopify is too hard. 

Pls add this feature asap and/or allow for more editing without knowing html. 

[Allan]

Hi, @mikemfj!

Thank you so much for the feedback. I've gone ahead and forwarded your request to our development team. As explained on the previous post, if the request is already there, we bump the request up by adding yours to it - as the more merchants that mention a feature, the more likely they are to be implemented. Thank you again for taking your time offering your valuable feedback.

Best,

Jason

[level8]

Shopify,

I have a client who also uses Klaviyo and would like to disable the shopify order confirmation email. While this particular thread is relatively new, I found threads that date back as far as 2015 with dozens if not hundreds of angry customers requesting the same thing and you act here as if you're passing this request to your development team for the first time. Honestly, it's REDICULOUS that you have not managed to provide your customers with this feature after over 4 years of requests. It's not a hard feature to add, so just do it already. My client is going to be seriously pissed when they find out that it is not possible to disable the order confirmation email. 

[FrameOn]

HI there, 

I have also recently started to use Klaviyo and would like to use this platform to complete the full email flow sequence rather than carrying on where Shopify has left off. It is tidier and more consistent to be using Klaviyo for the full sequence, and it will enable more thorough insight of the analytics. 

Many thanks, 

Moana 

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[DoggoThings_com]

I use Omnisend and I +1 this.

Furthermore, we should be able to disable anything we want. It's our store.

[mjthomas3408]

This would be an awesome feature as other apps have allowed us to create easy to use templates and give a great customer experience. I'd love to see this happen asap.

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@Allan wrote:

Hey, there!

Jason here from Shopify Support.

Great question. At the moment, there're only two email notifications that can be disabled: Shipment out for delivery and Shipment delivered.

I understand this causes frustration while using other email marketing apps and resulting in duplicate email notifications. You aren't alone in this. I'd be happy to launch a feature request with our developers to see if this functionality can be added in the future. While I can't guarantee that it will be added, I'm more than happy to pass along your suggestions that would provide better services to the Shopify platform. If the request is already there, I can add to it to bump it up - as the more merchants that mention a feature, the more likely they are to be implemented.

Since we can't resolve this issue right away, I want to get more feedback from you on the reason you decide to use Klaviyo for notification emails, instead of the in-built notifications from Shopify. Is it because the email templates from Klaviyo are easier to customize? Or perhaps is it because you can edit the email template without HTML coding knowledge? Feel free to let me know, I'd love to add the suggestions to our development team as well. Just in case if they have more options to work towards.

In the meantime, since we can't disable the notification emails from Shopify end, in order for your customers not receiving duplicate emails, I recommend you to temporarily turn off the ones you've created from Klaviyo. In the store I've built, I also use Klaiyo for email marketing. To turn off the email from Klaviyo end, simply select Manual instead of Live for the order confirmation email you've created. This way, it won't interfere with the email series you've set up. To clarify, this doesn't mean you can't use the app for email marketing purposes. The welcome series along with all other flow the app offers are fantastic for email marketing.

Since we have to temporarily stop the order confirmation email from Klaviyo, there're ways we can edit the notification email template in Shopify. Here's a great document going over how to customize the email notification templates.

If there’s anything else I can help you out with, please don’t hesitate to reply back and I’d be happy to help out!

All the best,
Jason

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[RRBPhotobooks]

Hi,

I'd also like to add a bump to this feature request. I'd like to be able to turn off order confirmations for out manually generated orders only, or on specific orders as I process them, as it confuses our invoice customers, for whom we use the 'Order Printer' app to generate invoices

[yvesvanbroekhov]

Hi,

@Allan, let's bump it by one more time :). We also have a client who is using Klaviyo and as mentioned before, it is indeed handy when all email templates can be customized on one platform.

Thanks!

[Allan]

Hey, @mjthomas3408, @RRBPhotobooks, @Insaneflame, and @yvesvanbroekhov!

Jason here from Shopify support. Thank you for the feedback.

Just want to follow up and let you all know that I've filed all your requests accordingly. The thread didn't go unnoticed. Keep in mind that this is the most we can do on the general support level. The development team, along with the other internal specialized teams, have the final say on which features get developed first.

In the meantime, I recommend you to reach out to the email marketing apps' support directly and find out if there's a way they can override their notifications over Shopify's. You can contact Omnisend's support at support@omnisend.com and Klaviyo's support at success@klaviyo.com. Thanks!

Best,

Jason

[yvesvanbroekhov]

Hi @Allan,

thanks for the follow up!

In the meantime, I recommend you to reach out to the email marketing apps' support directly and find out if there's a way they can override their notifications over Shopify's.

Concerning Klaviyo, according to their documentation, this is not possible:

All Shopify notification emails will still be sent through Shopify, not Klaviyo. Once you've customized each template, you will need to export the HTML code in a few clicks and paste this template code into Shopify.

So for now, we'll have to copy paste 🙂

[Allan]

Hey, @yvesvanbroekhov!

Thank you so much for sharing this important information with the fellow merchants! The copy and paste method that was mentioned is copying over the HTML code created by Klayvio and paste them to the notification templates at Shopify admin. Once it's done, turn off the email notification on Klayvio's side.

If you're reading this thread and feeling you want to upvote this request, feel free to leave a message. I'd be happy to forward the request on your behalf so we can get this feature built. Thanks again, all!

Best,

Jason

[Rafael_Miranda]

+1. Please allow the notifications to be disabled. 

In the meantime it's a way to say: if is product X use template 1 (than I put the code); if not product X use template 2 (again, I just paste the code).

Thanks

[ChaCha_Media]

WHY?! WHY WHY WHY does Shopify INSIST that we send ALL our emails through them? Why do they make it so complicated?

WHY doesn't Shopify provide a drag/drop option or AT LEAST allow us to edit in plain text?!

Seriously, Shopify. Get your head out of your ass and fix this. 

[Allan]

Hey, @Rafael_Miranda, @ChaCha_Media, and all!

Jason here from Shopify Support. Thanks for the requests and feedback.

As of to date, the merchants can turn off Delivery notifications: Shipment out for delivery and Shipment delivered right from your admin. You can do so by Shopify admin > Settings > Notifications. Under the Delivery section, uncheck the two options and click "Save". 

For the rest of the notifications, there are ways to work around the current limitations.

@yvesvanbroekhov had made a fantastic suggestion on copy and paste over the templates from the third-party apps to the notification templates and turn off the notifications from the app's end. This way, the customers won't receive repeated notifications from your store. 

While you're fulfilling your order from Orders > Specific order > Marked as fulfilled, you can uncheck "Send shipment details to your customer now". This disables the Shipping confirmation notification. 

Lastly, you can adjust and remove some of the content from the notification templates through the editing feature. Keep in mind that it does require some HTML knowledge. The notification feature is a built-in feature that comes with your store. This is why the editing feature isn't in plain text at the moment.

All in all, we understand none of these are the perfect solutions. The best effort on our part is helping you forward your requests and great ideas to our development team. 

We feel your frustration and based on this thread and other threads, you know you aren't alone. If you wish to have us forward your request, kindly share your request here with your .myshopify.com URL in the post and be mindful of the language that you use. To reduce the thread's length and avoid repetitive responses, I may not reply to every single request post. Instead, I will mark "Like" on the post, so you know your request has been submitted already. 

I'm actively monitoring this thread and I promise to forward every single one of your requests up to our development team. Thank you all again for the valuable feedback. Your patience and understanding are very much appreciated!

Best,

Jason

[RRBPhotobooks]

Hi,

This goes some way to addressing some of the concerns but does not address
my question. I need to be able to opt out from sending an order
confirmation email when I menually generate an order. My invoice customers
find it confusing and it is frustrating to explain that they will receive
multiple emails to confirm and invoice a single order

Rrb-photobooks.myshopify.com

[Rafael_Miranda]

Hi Jason thanks, as @RRBPhotobooks said this does not respond the question for the thank you email for purchase.

The automatic email for the purchase still sent out.

dwiss.myshopify.com is my store and I also want that the email do not be mandatory.