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Disable order confirmation

Insaneflame
Tourist
5 0 21
Hi all, Is there a way to Disable order confirmation mail? I klaviyo to send them. Now i got 2 mails. Greets
Replies 38 (38)
Intenso09
New Member
1 0 3

I'm actually sitting here with an open mouth and am completely stunned because shopify doesn't have this feature. Seriously, what is shopify? Still in beta? I've stumbled across so many things which are not supported by shopify which are completely essential and nearly all of them got requested at one point. Honestly, I don't understand how shopify could ever become successfull. It's absolutely unbelievable how limited the options the users have are. Also, completely basic features are only available in plus what is completely shocking to me. No more projects in shopify for me in the future, one was enough, tired of the workarounds and artificially forced handcuffs.

ScampsToffee
Tourist
5 0 1

Has this been resolved? 

Rafael_Miranda
Tourist
3 0 2
No, was not resolved.
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, all! 

 

This is Rae from Shopify. 

 

I'm reaching out to let you know that I'm taking over this thread for Jason, and will continue submitting your feedback to our teams. 

 

If you'd like to see this feature added to Shopify, please reply to me here with your .myshopify.com URL, and I will share your request with our developers. Once I've submitted your feedback, I will 'like'  your reply to indicate that I've actioned your request. 

 

Thanks for continuing to share your thoughts with us. We're always working hard to create improvements and further build our platform, and we really appreciate receiving feature requests and feedback like this.  

 

Best, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ceegee1
Tourist
6 0 2

I'd like to request this please. It's a bit annoying for customers to get two notifications. It makes all our shops look unprofessional, and I'm sure you want your customers to succeed right?  If you're not going to allow us to turn off this notification, then the LEAST you can do is provide a fully functional template that we can easily edit to look like we are keeping with contemporary approaches to emailing customers. But guess which option is easier for you? 

 

uncomfortable-revolution.myshopify.com

 


@Rae wrote:

Hi, all! 

 

This is Rae from Shopify. 

 

I'm reaching out to let you know that I'm taking over this thread for Jason, and will continue submitting your feedback to our teams. 

 

If you'd like to see this feature added to Shopify, please reply to me here with your .myshopify.com URL, and I will share your request with our developers. Once I've submitted your feedback, I will 'like'  your reply to indicate that I've actioned your request. 

 

Thanks for continuing to share your thoughts with us. We're always working hard to create improvements and further build our platform, and we really appreciate receiving feature requests and feedback like this.  

 

Best, 


 

villyreality
New Member
1 0 3

This function should not be something we should ask for. To my knowledge, people have been asking for this for a year. Please send my request aswell, and note that what we pay for should not be new features, but what we pay for should be working the way we want it to. It should not be hard to make this easy to disable, but if it is, please make a contact form where people could ask the devs to disable it on an account basis. Its a good product you have made, but let us disable what we want. 

 

erotik-marked.myshopify.com

cigcorp
New Member
1 0 2

I'd like to request this please.

 

cigcorp.myshopify.com

Danny_H
Tourist
4 0 2

sisu-concepts.myshopify.com
xericwatch.myshopify.com
californiawatch.myshopify.com
archetypewatches.myshopify.com

 

This feature needs to happen ASAP along with the fix for account owners with multiple shopify stores and multiple facebook pages.
https://community.shopify.com/c/Shopify-Apps/Multiple-Facebook-Shops/m-p/630230#M19774%3Futm_source=...

 

Two basic common sense tasks that developers should be able to fix or enable within a week. 

PumpkinSapiens
New Member
1 0 1

Hi Rae,

 

My shopify url is pumpkinsapiens.myshopify.com and I am a shopify lite user. Please have an option to disable order notification for lite users at least as we are mostly using shopify to fulfill the checkout process. 

Alex56
Shopify Partner
5 0 1

Hi, 

Disable this here please

it-contract-templates.myshopify.com

scullystwin42
Tourist
5 0 2

randall-designs.myshopify.com would also like this feature.

SmokyMtnBeards
New Member
1 0 3

This is really crazy that we can't choose this.  Add me to the list of Omnisend users.

 

smoky-mountain-beard-co.myshopify.com

CallanContrino
New Member
1 0 2

I'd like mine to be disabled please, thank you.

 

https://wearehuman-clothing.myshopify.com/

SatiNat
New Member
1 0 3

Hi please add us to the list

 

satinnaturel.myshopify.com

 

balouyogashop
New Member
1 0 1

Hello Rae,

 

I would also like to have the feature disabled as I am using Klaviyo and would like to be able to use the order confirmation flow that Klaviyo offers.

 

Here my shop: https://green-happyyoga.myshopify.com/

 

If possible for shipping confirmations too.

 

Thanks in advance,

 

Anni

Alex56
Shopify Partner
5 0 1

So, the emails are still coming...

Were they disabled?

 
caugis
New Member
1 0 3

Dear Rae,

Could you please do it on my store.
Thanks a lot

vietnam-cellar.myshopify.com

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 326

Hi, all! 

 

To confirm, as of today, the ability to disable order confirmation emails is not possible, as outlined by @Allan here: 

 

Great question. At the moment, there're only two email notifications that can be disabled: Shipment out for delivery and Shipment delivered.

 

I understand this causes frustration while using other email marketing apps and resulting in duplicate email notifications. You aren't alone in this. I'd be happy to launch a feature request with our developers to see if this functionality can be added in the future. While I can't guarantee that it will be added, I'm more than happy to pass along your suggestions that would provide better services to the Shopify platform. If the request is already there, I can add to it to bump it up - as the more merchants that mention a feature, the more likely they are to be implemented.

We are capturing feedback about this feature so we can let our Product Team know on your behalf. As a result, please 'like' this post if this is a feature you're looking for so we can include you.

 

Due to confusion in this thread, I am going to be locking this topic as well so this message isn’t overlooked. In the event there is more information to share about this feature however, I will be sure to update this post.

 

Thanks!

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog