Disappearing of the products from the cart

marcco77
Visitor
3 0 0

Hi community, when a product is added to the cart and a new product is subsequently added, the first item gets removed. However, when only one product is added to the cart, it remains and the checkout can proceed normally. Can help me someone please?

Replies 7 (7)

Ishan_Makkar
Shopify Expert
114 7 8

Hello @marcco77 , Welcome to the Shopify Community!

This might be due to conflicting settings or customizations. Here's what you can do:

  1. Check theme and app settings.
  2. Inspect cart code for errors.
  3. Test in a different browser/incognito mode.
Shopify Expert Since 2012
Sr. Web Solution Manager at MakkPress Technologies
Website Speedy (SAAS tool for Shopify Speed Optimization - Trusted by over 300 Shopify store owners)
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tim
Shopify Expert
3270 235 1183

Can you share a link to your store (and a storefront password, if one is set)?

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
Ishan_Makkar
Shopify Expert
114 7 8

Feel free to reach out to me at manshi@makkpress.com

Shopify Expert Since 2012
Sr. Web Solution Manager at MakkPress Technologies
Website Speedy (SAAS tool for Shopify Speed Optimization - Trusted by over 300 Shopify store owners)
Contact Us or Hire Us Or Email Us

msa-bl
Shopify Partner
6 0 0

I'm having the same issue, did you managed to figure it out?

 

marcco77
Visitor
3 0 0
Hi, Yes I solved it. The problem was with the Cookie app and the wrong
setting of this app.
msa-bl
Shopify Partner
6 0 0

Could you tell me more about it, I too noticed issue with the Cookie we're using (CookieInformation.com). But I haven't found the solution to it.

 

marcco77
Visitor
3 0 0
I can't tell you the name of the old cookie solution because I don't
remember, but now we use the GDPR solution from *Cookieyes* and everything
works. Try this one