Disconnect Domain from Frozen Account

abhisheta
Visitor
2 0 0

I want to of disconnect my domain from my frozen Shopify account. My account was terminated just two days after it was set up, despite having all necessary elements, such as privacy policies and terms and conditions, properly in place. I am unsure why my account was terminated, as everything seemed to be in compliance with Shopify's guidelines.

My domain, www.snorden.dk, is currently stuck in the terminated store. I would like to disconnect this domain from the frozen account so that I can use it for a different store.

Could someone please check this issue and let me know if there is a way to disconnect my domain from the terminated store? Your assistance in resolving this matter would be greatly appreciated.

Reply 1 (1)

Shay
Shopify Staff
2968 460 609

Hi @abhisheta 

 

Thanks for sharing those details. I understand that you are looking to move your domain to a new store. Depending on the reason why the store was closed, our support team may not be able to disconnect the domain from the Shopify store. Further support on this matter will be provided by our escalated team who handles these type of store reviews. If you haven't yet, please connect with our authenticated support team through our Help Center to make this request. They'll be happy to look into this further. 

Shay | Social Care @ Shopify 
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