Re: Discount prices disappearing - reverting back to full price overnight

Discount prices disappearing - reverting back to full price overnight

lindalinnyloo
Tourist
9 0 2
I place a 20% discount on some items and overnight the price reverts back to full price. This has heppened several times over the last few days. Maybe longer.

I use the Shopify app on iPhone, or login to the browser to make the change on my laptop. Doesn’t matter how I make the change, the price reverts on all devices and platforms.

Website is www.femmefatale.ie
Theme is Prestige.
Theme edited to add google analytics tracker
Replies 12 (12)

lindalinnyloo
Tourist
9 0 2

This morning I have a completely random price change. this product:

https://www.femmefatale.ie/products/ageless-anti-ageing-serum?_pos=1&_sid=5cf1e2252&_ss=r

just spontaneously changed from the correct price €84.50 toto €36 - a price that has never appeared in this product's history.

 

https://www.femmefatale.ie/products/copy-of-i-mask-anti-aging-hydrogel-sheet-mask-5-pack

this product is €45 for a pack of 5, €9 for a single sheet. We deleted the single sheet option, then the only remaining variant of €45 for pack-of-5 took on the €9 for no reason. We change it and every morning it changes back. We deleted the variants altogether so there is just one price, still reverts to €. I created a new product (not duplicate) and deleted the old one, still changes the price. I removed the SKU, still changes. 

 

This is also happening on the following product:

https://www.femmefatale.ie/products/hydrating-hydrogel-sheet-mask

 

another example is:

https://www.femmefatale.ie/products/iluma-intense-brightening-creme-50ml

these two have a 20% discount applied at the moment. Every morning the discount disappears, making our marketing campaign appear to be false advertising. The price, and compare-at-price fields should be €84.50 and €105.50 respectively, but every morning both fields appear at €105.50 - we correct all of these every morning for the last week or two.

 

https://www.femmefatale.ie/products/iluma-intense-lightening-serum-30ml

does the same thing.

 

These are the only discrepancies we have found so far, but the one that appeared this morning (my first example) we have just noticed, with makes me think this is happening randomly throughout the site. It has shattered our confidence in shopify as a platform, we love shopify until this started happening, how can we run a business when the prices are randomly changing? We need a solution to this as soon as possible.

 

many thanks, Linda Lyons, Proprietor

 


Elle
Shopify Staff
1092 97 208

Hi, @lindalinnyloo 

Elle here! I just sent you an email so I can look into this for you right away. 

Looking forward to hearing back from you soon so we can get this resolved!

Talk soon!

Elle | Social Care @ Shopify 
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lindalinnyloo
Tourist
9 0 2

Do you mean a private message or an email? Thanks, need to get this sorted asap

Elle
Shopify Staff
1092 97 208

Hi, @lindalinnyloo 

I sent you an email. 

Let me know if you have trouble tracking it down. It was sent to the email address you use to log into your store. 

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lindalinnyloo
Tourist
9 0 2

Replied 🙂

RipaShoes
Visitor
1 0 0

Hi Elle,

 

we have the same problem in our site, 

could you help us?

 

thank you

Elle
Shopify Staff
1092 97 208

Hi, @RipaShoes 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cosm1c
Tourist
4 0 1

May you also please help me resolve this same issue.

Thank you.

dsuarez
Visitor
2 0 0

Hi,

 

Does anyone have a solution/answer for this issue? We have been running into the same problem since last year. We have tried changing price through API, CSV upload and manually, it always reverts back to the "compare at price" roughly every 30 mins.

 

Thanks!

SanzuTrends
Visitor
1 0 0

I am also having this problem. It is quite annoying, I though I was going crazy. If anyone knows of a fix please share!

Jodiwalker
Visitor
3 0 0

I recently changed the product price of three products, when looking two days later, two of the three products had reverted back to the "compare at" price. I can't seem to find any cause although it seems it may be resyncing to Vend when a product is sold. Hoping someone can take a look and advise us accordingly

Jodiwalker
Visitor
3 0 0

Update: We use Lightspeed/Vend for our inventory, and realized that if any update is made to a product on this platform, the prices will revert on Shopify and the discount will disappear