Discrepancy in Shopify Sales Tracker

[Mulco]

Over the weekend, the sales tracker on Shopify's main dashboard displayed a specific sales amount. However, when I checked again on Monday, the reported sales amount was lower than shown earlier. Could this be due to an error or a system issue? Please let me know if there’s any explanation for this discrepancy.

[Mulco]

Hello,

Thank you for your feedback. I reviewed the settings, and the issue wasn't related to the time frame selected. The sales were set to display "month to date," so the discrepancy appeared only at the end of the day.

Unfortunately, I couldn’t take a screenshot then, but I wanted to let you know this for clarification.

Best regards,

[Wing-roro]

We are experiencing the same thing. Yesterday at 11:58pm, watching sales live and in real time, our topline sales were 49,600.00 (approx). This morning at 11am, yesterdays sales had decreased to 47k.  Now, at 5:40pm, yesterdays sales are at 45,716.00.  I took screenshots of current sales,  but don't have any from earlier.  I've noticed in past months. But not to this extent.  I'm running the same report each time and triple checked the query.  some ideas i had --

Time Zones?  maybe Customers on the West Coast initiated sales or returns between between 12am and 2am CST which would be 10pm to PST. Maybe sales or returns are reflected at the buyers / returners time zone vs. the stores time zone?  Strange ... but maybe?  I haven't gone transaction by transaction to verify. Was hoping someone could save us the time 🙂

Returns Software ?  We're integrated with Loop. So related to point above, Loop or a returns software could be pushing returns data the following day impacting sales from the day prior? 

Shopify payouts?  Shopify is getting more aggressive in recent months about deducting returns immediately while deposits take 3-4 days to deposit.  This shouldn't impact the prior days sales. But I noticed these changes right around the same time.  "These changes" being (1) sales shifting for the prior day after close of business AND (2) shopify deducting a days return from the first available upcoming deposit.  I instinctually concluded they were related.  But again haven't gone transaction by transaction to verify. And it doesn't make sense.  But Shopify's accounting practices often don't make sense, esp. how they handle returns.