Display number of orders a customer has made on the invoice/receipt/packing slip

[martybeany]

I used to have this and it stopped working some time ago. 
This is the code snippet I used and it displayed eg, [Order Count: 15] on the invoice

{% if customer %}
<li class="order-details-count">
<span class="order-details-title">Order Count:</span>
<span class="order-details-text">{{ customer.orders_count | default: 1 }}</span>
</li>
{% endif %}

For some time now it hasn't worked and I want it to work again. I have seen another discussion that this variable should work and it's dated March 2024

{{ order.customer.orders_count }}

But it doesn't work. 

So what's the solution? The data exists because I can look at a customer in shopify and it shows me how many orders they have made. I just want this number to show on the invoice. What do I do?

[Matusalab]

hey @martybeany,

Check if {{ customer }} or {{ order.customer }} is available by outputting it directly in the invoice template
<pre>{{ customer | json }}</pre>
<pre>{{ order.customer | json }}</pre>
This will print out the customer object and let you see whether the orders_count field is included in the output

[martybeany]

I added this to the invoice template

<pre>{{ customer | json }}</pre>
<pre>{{ order.customer | json }}</pre>

It generated 2 identical outputs: (personal info replaced with xxx)

{"id":3186859769988,"created_at":"2020-04-13T09:06:11.000+01:00","name":"xxxxx","email":"xxxxxx@icloud.com","phone":"+xxxxx6163","first_name":"xxx","last_name":"xxx","orders_count":1,"tax_exempt":false,"note":null,"tags":["repeat"],"default_address":{"id":6415828910233,"customer_id":3186859769988,"first_name":"xxx","last_name":"xxx","company":"","address1":"xxx road ","address2":"","city":"Trowbridge","province":"England","country":"United Kingdom","zip":"xxx","phone":"","name":"xxx","province_code":"ENG","country_code":"GB","country_name":"United Kingdom","default":true},"state":"enabled","total_spent":0}

The key info here being: "orders_count":1," and "total_spent":0
This specific customer has placed 60 orders so I don't think this is working

[Matusalab]

The {{ customer.orders_count }} field in Shopify represents the total number of fulfilled orders for a customer and does not include the current order unless it has been fulfilled. This is likely why you're seeing an incorrect count.

[martybeany]

They have previously placed 59 orders but it says "orders_count":1,"

I just don't get it, is shopify broken or this function not available? 

[Matusalab]

try to contact to shopify tech support team