DMCA copyright notice - wrongly accused

[Byavelien]

Our webshop is at risk of being suspended. Our current theme, which we have been using for 2 years, has suddenly been reported in a DMCA copyright notice as an unlicensed version. While we purchased a valid theme and have the receipt, so it's completely not correct. Our webshop will simply be suspended in 5 days if this issue isn’t resolved, just like that.

We are in complete panick, and disbelief. We already contacted support via multiple channels but don't just want to sit around waiting for our webshop to be taken offline. They tell us to just send an e-mail and wait. 

Is there anyone who can help please? 

[Byavelien]

Sure, here you go: 

[Laza_Binaery]

Hi @Byavelien 

Can you let us know the exact email of the sender?

[tim]

Have you tried to contact Stiletto devs?

They may be actually more responsive than Shopify.

It's really hard to tell whether this is a legitimate e-mail without checking all the links, e-mail addresses and other hidden information.

But -- I can see that your theme is actually bought -- (in fact, everybody can see this data, so everyone may see the name of your theme, not only Shopify may know it).

Important that there is a theme_store_id  which is only set for themes loaded from the Theme store. The fact that the role  is "main" and you were able to publish it means that you've bought it.

For comparison -- copy of Stiletto in my test store -- theme_store_id is the same, but the role is "demo", since it's a trial.

Finally, example of the theme which was "pirated" -- uploaded as ZIP and was not bought -- theme-store_id is null.