Without being able to see your store, it's difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?
It could really be a number of things so first I'll get you to click Settings > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?
If it says Not Connected, you'll want to make sure your DNS settings are pointed to Shopify. If you've purchased your domain through a third party, then you need to edit the following DNS settings:
wwwCNAME record should point to
If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it's related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.
If you have more information, error message, or specifications on the issues you're seeing, feel free to pass it along here and we can continue to troubleshoot together!
Tip: Choosing a business name and purchasing a custom domain is one of the seven steps in this article on building a brand from scratch. I suggest having a read to see what other areas you could work on! Have you thought about designing a logo? It’s the face of your company and could potentially be everywhere that your brand exists.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Have you created a collection on your online store and experienced an issue with adding yo...By Ollie Aug 24, 2022