DNS_PROBE_FINISHED_NXDOMAIN

Solved
Yann3
Tourist
4 1 1

Hello , 

 

I have an issue with my shopify website . As it is outlined, I have this message when I want to acess to it  " DNS_PROBE_FINISHED_NXDOMAIN" . Since last week this problem occur.  Furthermore, when I'am going to see if there is a problem with the domain it displays " Setup in progress ". 

 

someone Can  help me to resolve this problem ? 

 

Best regards 

 

 
 
  •  
Accepted Solutions (2)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3214 435 743

This is an accepted solution.

Hey, @Yann3!

 

Did you recently purchase this domain, or have you had it for a while? If you recently bought it (within the last 24 hours), then there is a good chance it isn't set up yet, so we'll want to wait before attempting any troubleshooting steps. Now, if you've had the domain for a while, then there is a good chance that this error is appearing because the domain was not verified via email when it was purchased, which leads it to be suspended down the road. 

 

To fix a suspended domain, you'll want to process the following steps: 

 

  1. Head to Online Store/Domains
  2. Click on your "root" domain - The domain without the "www."
  3. Click resend email:
  4. If you do not see this, then that means your email bounced. If this is the case, you'll want to click on "edit" next to Registrar Information and update the email on file, which will automatically send the verification email. 
  5. Once you've verified the domain, it should bring the domain back online within 5-30 minutes

Let me know if you run into any issues!

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Yann3
Tourist
4 1 1

This is an accepted solution.

hey @Trevor , 

 

Thank you for your answer , I have followed each step as  mentionned, the status of the domain has varied from " set up in progress" to " connected" . Nevertheless,  when I want to access my website it doesn't work and the problem of " DNS_PROBE_FINISHED_NXDOMAIN" is still outlined . 

 

I thank you for your help  !! 

 

best regards 


 

View solution in original post

Replies 66 (66)
Trevor
Community Moderator
Community Moderator
3214 435 743

This is an accepted solution.

Hey, @Yann3!

 

Did you recently purchase this domain, or have you had it for a while? If you recently bought it (within the last 24 hours), then there is a good chance it isn't set up yet, so we'll want to wait before attempting any troubleshooting steps. Now, if you've had the domain for a while, then there is a good chance that this error is appearing because the domain was not verified via email when it was purchased, which leads it to be suspended down the road. 

 

To fix a suspended domain, you'll want to process the following steps: 

 

  1. Head to Online Store/Domains
  2. Click on your "root" domain - The domain without the "www."
  3. Click resend email:
  4. If you do not see this, then that means your email bounced. If this is the case, you'll want to click on "edit" next to Registrar Information and update the email on file, which will automatically send the verification email. 
  5. Once you've verified the domain, it should bring the domain back online within 5-30 minutes

Let me know if you run into any issues!

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Yann3
Tourist
4 1 1

This is an accepted solution.

hey @Trevor , 

 

Thank you for your answer , I have followed each step as  mentionned, the status of the domain has varied from " set up in progress" to " connected" . Nevertheless,  when I want to access my website it doesn't work and the problem of " DNS_PROBE_FINISHED_NXDOMAIN" is still outlined . 

 

I thank you for your help  !! 

 

best regards 


 

Trevor
Community Moderator
Community Moderator
3214 435 743

@Yann3 

 

Thank you for letting me know! Are you still experiencing the issue? If yes, could you share the URL to your store? 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Yann3
Tourist
4 1 1
Hey Peter,

The issue is solved.

Thank you for your help !!

Best regards

JetPod
New Member
1 0 0

How do you share your URL to your personal store?

Trevor
Community Moderator
Community Moderator
3214 435 743

@JetPod 

 

The URL to your store can be found in Online Store/Domains. If you have a purchased domain, you'll want to share that one instead of your ".myshopify.com" URL, as this will be better from a brand perspective. All you'd need to do is copy the URL and share it wherever you please (i.e. social media). That said, you'll want to check these areas:

 

1. Ensure the password has been removed from your storefront (Online Store/Preferences)

2. Your theme has been set up (Online Store/Themes)

3. Along with your primary domain updated (Online Store/Domains) if you've purchased a domain.

 

If you're getting ready to launch, then I'd recommend reviewing our checklist here to make sure you're all set up to start accepting orders. 

 

If this wasn't what you were after, or if you've got questions about marketing or launching your store, please let me know as I'd be happy to help!

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

NatasaJelicic
New Member
4 0 0

I have the same issue and your explanation is not helping me, maybe you can help me with this one...

This site can’t be reached

 server IP address could not be found.

 

  • Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
 
But domain is just Renew on February 11, 2020. It doesn't work 18 hours for now.  
I also receive this email from  no-reply@registrar.shopify.com. Ando no other email for conformation. Also, I can not see that the domain has been charged to me.
Dear Customer,

Your domain name(s) will expire in 5 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s).

The domain name(s) due for renewal are:

Domain Name Expiry Date Days Until Expiry Autorenew Enabled
 2020-02-243N
IMPORTANT
If the domain name(s) are not renewed during the next 5 days, the domain will no longer work. This will affect all email and websites that use the domain as they will no longer be available.

To avoid disruption to your service, PLEASE RENEW AS SOON AS POSSIBLE.
Trevor
Community Moderator
Community Moderator
3214 435 743

@NatasaJelicic 

 

It sounds like your issue may be different than the one above. You mentioned that you did not see a charge for the domain. Could you tell me if you see a failed invoice in Settings/Billing for the domain? 

 

When you go to Online Store/Domains, does the domain show a green "connected" banner, or does it show a yellow "setup in progress" banner?

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

felix1224
Tourist
4 0 1

I have issue with my website which cannot locate and get DNS_PROBE_FINISHED_NXDOMAIN and constantly get 502 or 503 error message. 

 

felix1224
Tourist
4 0 1

Sometime i get fixed Third-Party Domain and worked half a day, then it happens again. It seems never fix the real issue.

felix1224
Tourist
4 0 1

Not resolved. Please help me out. 

" This Site can't be reached"

luxdecorate.com

"DNS_PROBE_FINISHED_NXDOMAIN"

NatasaJelicic
New Member
4 0 0
Hello,
I don't see any bills for domain.

The domain is Connected and it is green.
Trevor
Community Moderator
Community Moderator
3214 435 743

@felix1224 @NatasaJelicic 

 

I have sent both of you an email with "Shopify Forum Support" as the subject. Please reply with the requested information so I can continue to review your issue. 

 

Chat soon!

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

felix1224
Tourist
4 0 1

Hello Peter, Thanks for your replying. I am still observing my website whether it drops the Third Party connection again. I have tried several times and it works sometime, then the domain gets error again. So far it is working. 

NatasaJelicic
New Member
4 0 0
NatasaJelicic
New Member
4 0 0

Hi Peter,

 

I changed the primary domain in to  my-perfect-fashion.myshopify.com   and it works now.  So there is an issue with domain I am paying and most probably it is not charged  and therefore is not working any more. But why it is not charged? it says that it was paid on 11th of February. How to pay otherwise? 

 

Natasa 

 

 

Trevor
Community Moderator
Community Moderator
3214 435 743

@NatasaJelicic 

 

I'm afraid I am unable to provide that answer on a public forum as we want to ensure the safety of your account. I will be following up via email with you shortly once I have an update available. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Jojo55
New Member
4 0 0

hey @Trevor  i have the same probleme can you help me please  site: solutionplus.be.

Jojo55
New Member
4 0 0

DNS_PROBE_FINISHED_NXDOMAIN