DNS TXT Record Not Updating In Shopify

[rayizam]

In Settings in Shopify, I added a custom TXT record: openai-domain-verification=dv-ygj5QnX7zs9GzxyiJ0vtOmlS (i.e., TXT value) and name: esprovivo.com. Note that there is an existing TXT record with the name: _provider, and value: shopify there. However, when I go to verify with OpenAI, I keep getting an error message:

"Your domain could not be verified. Make sure you've correctly set the TXT record above. DNS records may take up to 30 minutes to propagate."

I have waited more than 1 day. I also tried to check under: https://mxtoolbox.com/SuperTool.aspx?action=txt%3aesprovivo.com&run=toolpage

However, it looks like it is still not updating there either. Please help!

Thanks!

[Lee-Strong-SEO]

Hi @rayizam, 

The TXT DNS record isn't working. There may be an issue with how it's been added in the DNS settings. Are you able to give us a screenshot of the settings?

Lee

[rayizam]

Yes, see below. Let me know if you need any more information.

 

[Lee-Strong-SEO · Accepted solution]

Hi @rayizam,

That helps a lot! 

In your TXT record, you need set the name to @ instead of esprovivo.com, similar to how the MX record is set.

Give that a try and let us know how you go.

Lee

[rayizam]

That worked. Thank you!

[mrdaka]

I am experiencing a problem with my one.com domain. But when I try to add "@" as a prefix, I receive an error message stating that leaving the field empty is equivalent to using "@" as a prefix. As a result, it will not appear in the list of records with a username. Do you have any suggestions on how I can resolve this issue?

[Lee-Strong-SEO]

Hi @mrdaka,

I'll be happy to take a look at it, but you need to let me know the domain name, the problem you are having, and provide a screenshot of your DNS settings.

Lee