Re: "Termination of your Shopify Account"

abestoutlet · ‎07-18-2022

I received a email from Shopify saying they will terminate my account. The exact words are "We have been made aware that certain products being sold on your Shopify store, storename.myshopify.com, may not be authorized by the brand owner. We have reviewed your account and determined that it is in violation of Shopify's Acceptable Use Policy (AUP). As a result, we are no longer able to host your store, storename.myshopify.com, or your custom domain, storename.ca, on our platform."

I emailed them back saying that I am authorized to sell everything I have on my site. I said I can provide letters of authorization, or any other documents they need to prove it. But in s follow up email I was told they they will terminate my account anyway.

I'm not sure why they're so adamant on terminating my account. I haven't made it to the public yet and have sold no items. I said I would give all the proof before I set my site to public.

I don't want to lose the website I worked so hard to build. I was willing to comply and give everything that was required to prove myself. Is there anything I can

Imogen · ‎07-19-2022

Hi there, @abestoutlet. Thanks for taking the time to write about your situation with your shop here in the Shopify Community.

I'm sorry to hear about this situation that you're facing with your store. I'm sure that when you were notified about things, that it came as a surprise. We're unable to authenticate users here in the Community, so I can't discuss or comment on any account specific details, but I can comment on some protocol that you can take moving forward.

The biggest piece of information I can provide you is to reach out via those emails you received from our team with any questions you have, or new information you want to provide. The folks on the other end of that email are the ones best equipped to answer your questions, and listen to any new information you have to provide. If you feel that you have information that's crucial for the team to have, then please reply to the emails you've been sent with that info so they receive it.

Due to the sensitive nature of situations like these, communicating with our team via replying to the emails you've received is what you'll want to do. Our front-line support staff (so the folks you reach out to via the help portal) could be helpful if contacted, but their scope is often heavily limited in these settings, so I really want to stress that following up with the emails you've received is what you should look to do.

If you have any additional questions, feel free to follow up with me and ask away. I'll do what I can to lend you a hand.

Imogen | Social Care @ Shopify
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amzaar · ‎06-26-2024

these people are scammer dont trust they dont give your money

ScottsSweaters · ‎04-10-2024

For two years Shopify was sending me promotional literature. Three weeks ago I decided to use it and have spent that time migrating my products over. I've been in business 35 years. Had my 1st sale through Shopify two days ago with a 25 yr long client. This morning my store has been terminated by Shopify w/o notice. Unable to reach support. Three weeks of work apparently wasted. Like others, chat attempts result in errors "Too many redirects." Warning to other potential customers, beware your work could be suddenly removed & you'll play hell trying to find out why.

all_secure · ‎04-10-2024

Been there, done that. Not dealing with them ever again. Go with WIX. ##-
Please type your reply above this line -##

*Susan Miltonberg*

iqbal_rahim · ‎05-19-2024

Shopify is a scam they terminated my running clothing stores selling clothes is illegal can anybody justify this? This platform is not for building a brand unfair company with 3rd class support.

Re: "Termination of your Shopify Account"

Do I have any recourse if Shopify is unjustly terminating my account?

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