Shopify Balance is fairly new still but we have seen a lot of merchants opting in and really enjoying their experience with it.
In order for you to get a better reach with your question so you can hear from other merchants about this, I would recommend reaching out in our general discussion board instead of just the regional board for Los Angeles: Shopify Discussions - Shopify Community .
If you have any specific questions about Balance please let me know and I'll be happy to answer them for you.
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