Does Anyone know which bot this is?

Does Anyone know which bot this is?

brookwoodmed
Excursionist
14 0 4

I have so many abandoned shopping cart orders from this customer. Does anyone know who it is?

 

Micky Mouse
555 110th Ave NE
Bellevue Washington 98004
United States
4252151234

Replies 9 (9)

jackd2
Not applicable
1 0 0

I'm seeing them as well - half a dozen per day. I believe it's coming from Google, or at least a Google-owned IP address. (66.249.66.3 in one case)

 

Seems similar to https://community.shopify.com/c/shopify-discussions/john-smith-from-google-utm-google-shopper-creati... - presumably using a different name and address pattern to avoid people identifying it as Google and serving different results. 

 

I upgraded to the new abandoned cart flow, and added a rule that prevents sending to customers with a tag assigned to them.

Screen Shot 2023-07-18 at 8.37.33 AM.png

manifestie
Excursionist
12 0 3

Same, we get hundreds a day from Bellevue!!   BellevueBellevueBellevueBellevueBellevueBellevueBellevueBellevueBellevue

DannyL
Visitor
1 0 0

We also have over 2,000 signup from different names, and emails all with this address from Bellevue. 

House Number 43, Gray Colony
Bellevue Washington 98006
 
brookwoodmed
Excursionist
14 0 4
It's the Google indexing bot I think.
CreativeShapes
Visitor
1 0 0

We're having the same thing happening right now too! Thousands of signups and abandoned checkouts a day. Different names and emails, but that same exact address in Bellevue. Completely messing up our subscriber count and analytics. Anyone have an idea on how to block this??

MADev
Shopify Partner
1 0 0

So MS has its technology center(s) in Bellevue WA.  Any chance any of you are using MS or Bing Ads for anything or have any Bing ad scripts enabled on the sites?  I have a client that is getting hundreds of abandoned checkouts with the Bellevue address as a major culprit. They recently started trying to use Bing ads just prior to the holiday shopping season and coincidently that's when they started seeing the abandoned checkout traffic.

Ig1
Tourist
8 0 1

We're also experiencing abandoned carts from Bellevue. We use Bing Ads and suspect that Bing or Google Shopping might be contributing to the issue. It may sound paranoid, but we’re also considering the possibility of bad actors who could benefit from inflated email registrations, lifecycle events, and session counts. For example, our email service provider charges by subscriber, our direct mail company sends abandoned checkout mail, and our search app provider recently pushed us to upgrade due to high session volume. The most likely sources of the issue are Bing Ads, Google Shopping, or a competitor scraping sales data based on inventory counts. We’re open to discussing this further with anyone interested in identifying the root cause. There may be patterns between our stores that could provide useful insights.

manifestie
Excursionist
12 0 3
No, we have not worked with Bing or advertised on Bing.
manifestie
Excursionist
12 0 3

How do you suggest I block the bots?