Great idea!If you have a Shopify-managed domain, then you can set up an unlimited number of custom domain email addresses that forward to an email account hosted by a third party. For example, if you own the domain name johns-apparel.com, then you can create the custom domain email address firstname.lastname@example.org for your customers to contact and set the forwarding email address to your personal account email@example.com. When customers send an email message to firstname.lastname@example.org, the email message is forwarded to your existing personal account email@example.com. You can read on how to set up email forwarding here.
However, keep in mind that a reply to a forwarded email displays the forwarding email address as the sender, not the custom domain email address. You can't reply to customer email messages from your custom domain email address unless you use a third-party email hosting service with your custom domain.
Custom emails help establish your brand and help with building customer trust. The two third-party email hosts we recommend areGoogle WorkspaceandZoho. You'll need to set up an account with either of these options to create your custom email and verify your domain. Once you've done that you'll need to connect your new custom email to your Shopify store. Here are the steps:
Depending on your email hosting service, copy the TXT code or meta tag.
From your Shopify admin, go to Settings > Domains.
In the Shopify-managed domains section, click the name of the domain that you want to connect.
In the Email forwarding section, click Switch to email hosting.
Select your provider, and then enter the information that was provided to you when you verified your domain by doing one of the following:
If you use Google Workspace, then enter the TXT code or meta tag.
If you use Zoho Mail, then enter the TXT code.
Return to your email hosting service's website, and then follow their instructions to complete the setup process.
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