Domain has been locked by Shopify Domain Service???

[BrianAugustin]

Deactivated my store for reasons then reactivated it a couple days ago. Got an email from "<mailer@shopify.com>" saying:

"

Your domain (---.com) has been locked to Shopify's domain service.

Locking your domain helps prevent fraudulent transfers of your domain to another hosting company. Your domain subscription will expire on July 30, 2025. "

I checked my domains under settings to reactivate and my domain isn't showing up. 

How do I unlock the domain because if I can't get the domain my website and business is useless as I already got a LLC/EIN/Bank account in that domain name...

The domain has a year to expire. 

[Dirk · Accepted solution]

Hey, @BrianAugustin ! That does look strange. It looks like we'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

[huzefasaifee]

I have a same issue and support is utterly rubbish to help. They have escalated it to Security team and security team hasnt even replied to any of the correspondence. Its been a week and iam withouht a domain. These guys are clearly not here to help just to make money. RUbbish

[tchigh]

Same thing happening with me and my domain. Already contacted support multiple times but no help. On assistant said she would escalate to internal but no response since.