Domain has been locked by Shopify Domain Service???

Solved

Domain has been locked by Shopify Domain Service???

BrianAugustin
Tourist
22 0 1

Deactivated my store for reasons then reactivated it a couple days ago. Got an email from "<mailer@shopify.com>" saying:

"

Your domain (---.com) has been locked to Shopify's domain service.
Locking your domain helps prevent fraudulent transfers of your domain to another hosting company. Your domain subscription will expire on July 30, 2025.
"

 

I checked my domains under settings to reactivate and my domain isn't showing up. 

 

How do I unlock the domain because if I can't get the domain my website and business is useless as I already got a LLC/EIN/Bank account in that domain name...

The domain has a year to expire. 

Accepted Solution (1)

Dirk
Shopify Staff
2396 257 528

This is an accepted solution.

Hey, @BrianAugustin ! That does look strange. It looks like we'll need to access your account in order to resolve this issue.


While we're not able to provide account-specific support via community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Dirk
Shopify Staff
2396 257 528

This is an accepted solution.

Hey, @BrianAugustin ! That does look strange. It looks like we'll need to access your account in order to resolve this issue.


While we're not able to provide account-specific support via community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog