Domain Issue

[Ell_Soll]

Hi,

Anyone knows what I should do?

I can't see the problem they mentioned and I don't really know what to do.

[ES1]

Hi,

If you have bought this domain from Shopify and have not manually made any changes to the dns section, then you should not worry. Everything is fine, this warning will go away in 48 to 72 hrs as it takes time for the domain settings to get registered.

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

[Elias]

Hi, @Ell_Soll.

Thanks for reaching out and bringing this to our attention.

If you've just purchased a domain from Shopify, then it can take up to 72 hours for the domain to finish the propagation and the domain will be set up automatically. If you'd like to learn more about this, then we've got a guide on that here: Buying a domain through Shopify. However, if you're Connecting a third-party domain to Shop, then you'll need to make sure you've added Shopify DNS records (eg. A record and CNAME) from our guide. 

If the issue continues to persist and you need further assistance, then we'd be happy to assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

[Ell_Soll]

The domain is not new.

This is the domain that redirects to my main domain.

It's over a year old. I don't know why it shows me this massage. I didn't touch a thing.

[Imogen]

Hi there, @Ell_Soll. Thank you for taking the time to follow up on this thread with the additional context you've shared around the domain not being new. In order for us to be able to best assist you with troubleshooting this issue, we'll want you to reach out to our Authenticated Support Team via our Help Center. When reaching out to us via this channel, we'll be able to authenticate you and access some backend information that we can't access here. This will allow us to troubleshoot your domain in some more detail, as well as lead to resolution of this domain issue for you!