Domain name can not conect and shows the store frozen

Domain name can not conect and shows the store frozen

DTS2024
Visitor
3 0 0

I tried to connect my domain to the store but it shows my store is frozen, after talking with support, they told me it is connect to another url or store that I dont have access on it. My current store doest not have any outstanding balance so far, and then I do remmeber delete one temporary domain which I deleted it last year when I open this store. Support escalated my ticket but have been 4 days, not result, can somebody help here? 

 

Thank you 

Replies 4 (4)

Victoria
Shopify Staff
2261 154 260

Hi there, @DTS2024.

 

Welcome to the Shopify Community, and thank you for sharing your questions.

 

I understand you're having issues with connecting your domain to your store. You mentioned you have contacted our authenticated Support and your ticket has been transferred to our escalated team. Could you confirm if you've replied to your support ticket?

 

Victoria | Shopify 
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DTS2024
Visitor
3 0 0
I don’t receive any update and message back . It has been 4 days
Shay
Shopify Staff
2987 462 612

I understand and thank you for confirming that. Our community team is not able to expedite this process but it sounds like your ticket is where it needs to be and you will be receiving a follow up reply soon. You can connect with our live chat support team in our Help Center at any time to get an update on the status of your ticket as well. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DTS2024
Visitor
3 0 0
Thanks for replying, the whole project is pause due to this issue. Feel so
frustrated