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Hello,
Hi,
Since the domain is locked with indicators like "client hold" and "client transfer prohibited," it suggests there are unresolved issues, possibly with payment or legal matters, preventing its transfer. If Shopify is the reseller, you can contact Shopify Support to see if they can assist or give insights into the domain's status. Keep in mind, though, that unless the current registrant releases or allows the transfer, there’s little that can be done until the lock is removed or the domain expires. Continuing to reach out to the current owner is a good step while keeping an eye on the domain’s status.
Best of luck!
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