Domain problem

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I create Shopify store recently and bought plan and when I try to install online store through sales channel it keeps saying server error , I tried all possible solutions from community. Then I created a second which did not had problem so I cancelled the plan on first one and deactivated store but right before doing it I tried to bought domain , I though it would get paid through 20$ domain credit which Shopify gave me but it gave me charge on payment account I don’t won’t to pay so payment will fail . But the domain is already linked to my old Shopify store and I want to get that domain on my new account from third party source but is not longer showing up on third party website where I wanted to buy it . So what do I need to get domain from old store which I still haven’t paid for to my new store

Reply 1 (1)
Shopify Staff
Shopify Staff
1470 158 220


Hi, @Daksh1!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.


I appreciate you providing an overview of your situation. To summarize, you have two stores, one that is currently active and another that has been cancelled. You are interested in transferring your domain from the cancelled store to your active store. To gather more information and assist you further, we will need access to your account.


Please note that we are unable to provide account-specific support through the Community Forums. However, we would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to contact support. It will guide you through the next steps on how to connect with a team member.


Thank you for your understanding, and we look forward to helping you resolve this matter.

Mac | Social Care @ Shopify 
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