domain settings button not showing shopify

Stijn1
Visitor
1 0 0

 I would love to connect my custom domain to ZOHO or G SUITE but I cannot edit my dns. Anyone else had this problem? I bought my domain using Shopify.

 

How do I edit the DNS settings?

 

Just letting you know the info on this page: https://help.shopify.com/en/manual/domains/managing-domains/edit-dns-settings was not very helpful 

 

They give you this steps. But there is literally no Domain settings or Edit DNS settings button to be found at Settings > domains. Also not when I click on a domain.

 

Hopefully you can help

 

 

Replies 13 (13)

Ren
Shopify Staff (Retired)
1032 66 153

Hey there, 

Let's see if we can troubleshoot this issue for you. Here's a step-by-step:

1. If you purchased and set-up your domain through Shopify, it will be listed under Settings > Domains.
2. You should see the domain, with a blue icon and "Primary for Online Store" underneath it.

Ren_0-1668139724200.png

 


3. Hover over the domain and click to get into the Domain Settings page. 
4. From there, you can select Domain Settings in the top-right and it'll produce a drop-down menu that will have Edit DNS settings at the top. 

Ren_1-1668139754483.png

 



If you can't replicate these steps, can you let me know where it appears differently for you? I'll keep an eye out for your response. 


To learn more visit the Shopify Help Center or the Community Blog.

lindsaygoff
Tourist
7 0 1

I'm having the same issue. When I hover over the domain, nothing happens. 

Ren
Shopify Staff (Retired)
1032 66 153

Hi @lindsaygoff

It could be possible that your browser either needs an update, or the cache cleared. 

If your browser version is up-to-date, can I get you to try from a different browser entirely? Let's see if that resolves the issue for you. 

To learn more visit the Shopify Help Center or the Community Blog.

Vazershop
Visitor
1 0 0

I have the same problem , I try with differen browser 

 

lindsaygoff
Tourist
7 0 1
My issue ended up being that my domain was originally purchased through another Shopify account and I transferred over.
yeevon
Visitor
1 0 0

ok so how did you resolve it?

Ryanlegge
Visitor
1 0 0

This is what I have done,  how did you resolve this please?

Tess14
Visitor
1 0 0

Hello, I am having the same issue with domain setting options not showing up? I have cleared my cache and tried other browsers and it is still now coming up. I need to change MX records so my email will work.

B100
Visitor
2 0 0

Yes same problem here.. How did any of you solve it? I also tried it in different/new version browsers but that does not help.Schermafbeelding 2024-01-17 om 21.26.17.png

 

theHitman
Visitor
1 0 0

@Ren same issue, please help.

Did yours get resolved @B100 ?

Abdul26
Visitor
1 0 0

It’s not working 

lahcen2024
Visitor
1 0 0

same issue for me, any update ?

Elias
Shopify Staff
2955 289 511

Hey, @lahcen2024.

 

Thank you for joining the thread.

 

You can edit the DNS directly from the Shopify admin. However, if the domain was purchased on a different store, then you can log into that account to manage the DNS. If you no longer have access to the account or you're still not seeing the option to edit the DNS, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request. 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog