Solved

Domain Transfer between 2 stores

Maxben
Visitor
2 0 0

hello, I tried to transfer one of my domain to another store from my shopify account, but I got an error : 

 

the problem is that the domain disappeared from the store where I bought it ( if u acess my account you will be able to see the details and that I bought it) I have actually 3 stores on my account and you will be able to see on which one I bought it and which one has the issue because i did not succeed to transfer it.

 

could an admin finalize the domain transfer to the account where there is an issue, please? 

 

kind regards 

Accepted Solution (1)
Olivia
Shopify Staff
1681 144 295

This is an accepted solution.

Thank you so much for getting back to me and offering that context, @Maxben.

 

In this case we may need access to your accounts in order to offer further troubleshooting which we are unable to provide via our public spaces. Therefore, please connect with our Live Team at your earliest convenience in order for us to authenticate you and begin our investigation.

 

We look forward to supporting you, 

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Olivia
Shopify Staff
1681 144 295

Hi, @Maxben!

 

Thanks so much for connecting with our network. I'd be glad to provide further steps for assistance with this.

 

At this time, we are unable to provide account support through our public spaces due to security and privacy reasons. Therefore, while I can't actually look into your accounts to see what might be going on in the back-end, I can share my knowledge.

 

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Maxben
Visitor
2 0 0

Hello, thanks for the answer!

 

So I have one shopify account which contains 3 stores 

 

let's call them store 1 2 and 3

 

I bought the domain on the store 1 and tried to transfer it on the store 2, I did the manoeuvre with the TXT but I apparently did something wrong which means that the domain did not connect on store 2 

 

The issue is that the domain disappeared from store 1 and I can't edit the TXT anymore

I got this on the store 2 :

Resolve these domain issues to ensure your Shopify site works for customers.

 

  • Error fetching domain CAA record: Open your domain provider's DNS settings for and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CNAME record: Open your domain provider's DNS settings for  and check that the record is set to shops.myshopify.com. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  •  

But because I cannot edit these details anymore on store 1 I can't connect my domain at all to store 2 to fix the error

 

This is why I would need help to connect the domain that I bought from store 1 to store 2

 

I hope it makes sense

 

kind regards

Olivia
Shopify Staff
1681 144 295

This is an accepted solution.

Thank you so much for getting back to me and offering that context, @Maxben.

 

In this case we may need access to your accounts in order to offer further troubleshooting which we are unable to provide via our public spaces. Therefore, please connect with our Live Team at your earliest convenience in order for us to authenticate you and begin our investigation.

 

We look forward to supporting you, 

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog