domain transfer code expired

grande_carm
Visitor
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Hello.

 

we bought our domain thru shopify last year, but haven't set up our shop yet. We still want to keep our domain but are still not really ready to set up our shop yet. 

 

Shopify sent an email saying to transfer the domain to another registrar. I used the transfer code provided by shopify to transfer to godaddy, but godaddy says the transfer code is invalid. I've tried it many times now, with all symbols matching exactly, but still getting error messages directing me to request a new code from our registrar Tucows. Problem is Tucows doesn't provide support and directs me back to shopify.

 

I don't have access to any admin pages or settings thru shopify because I don't have an active store.

 

What am I to do here? We do not want to lose our domain name.

 

 

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