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Domain transfer

Cholpon
Tourist
6 0 0

Hi All, 

We have a third party domain connected to Shopify. `It was working fine, but today the website went down. 

We contacted domain provide, but they are saying they can change DNS only. We have to change A record in our case and they can't help us...

We need someone to help us urgently as we've been out of business for an entire day.

 

 

Accepted Solution (1)
Victor
Shopify Staff
2319 219 504

This is an accepted solution.

Hi @Cholpon,

I have visited foxyskin.me and see the following:

16-00-12856-51934

I believe this is your Shopify website—is that correct? If so, this would indicate that the domain is pointing to your store correctly. It's possible that you're still seeing the domain direct to your Wordpress site due to your browser's cache. Can you please try visiting the site via an Incognito or private window, and let me know what you see? If the domain is working correctly then the domain should take you to your Shopify site each time.

I can see from the screenshot that you have shared that the A record is correctly pointing towards Shopify's IP address (23.227.38.65). You will also want to ensure that you have a correct CNAME set up so that it points towards Shopify; you can read more on this here.

Victor | Social Care @ Shopify 
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Replies 5 (5)

Victor
Shopify Staff
2319 219 504

Hi @Cholpon,

Can you tell me who your domain host is please? If the domain is not hosted on Shopify and is instead hosted by a third-party domain provider, then you will not be able to change the A Record directly within the Shopify admin. The domain host should provide you with a login to a domain management dashboard and from here you should be able to edit the domain's DNS settings, including the A Record.

Please also feel free to share your domain with me here so I can look at what might be causing the issue.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cholpon
Tourist
6 0 0

hi @Victor , 

DNS is hosted on third-party domain provider, fast comet. 

I have changed the setting and pointed everything to Shopify. 

Screen Shot 2021-09-16 at 6.19.29 PM.png

But, the problem is that different searching browsers are showing different website...

We had Wordpress website before hosted on Fast Comet but then we moved to Shopify and built new website. 

Now Chrome is showing Word Press version and Safari is giving Shopify version of the website.. In addition, chrome has problems with SSL certificate..

 

Hopefully it's clear..

 

 

Victor
Shopify Staff
2319 219 504

This is an accepted solution.

Hi @Cholpon,

I have visited foxyskin.me and see the following:

16-00-12856-51934

I believe this is your Shopify website—is that correct? If so, this would indicate that the domain is pointing to your store correctly. It's possible that you're still seeing the domain direct to your Wordpress site due to your browser's cache. Can you please try visiting the site via an Incognito or private window, and let me know what you see? If the domain is working correctly then the domain should take you to your Shopify site each time.

I can see from the screenshot that you have shared that the A record is correctly pointing towards Shopify's IP address (23.227.38.65). You will also want to ensure that you have a correct CNAME set up so that it points towards Shopify; you can read more on this here.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cholpon
Tourist
6 0 0

Thank you very much @Victor ! That's correct, it's our website. 

Checked it incognito, now it's the correct one and I've checked the CNAME too.

Thanks a lot for your swift response and support!

Victor
Shopify Staff
2319 219 504

Hi @Cholpon,

I'm glad I could help and am pleased to hear that you're seeing the issue resolved on your end. Sometimes when a domain points to a new site, the old one will still display due to your browser's cache and it's not a true reflection of where the domain is pointing to and where it is set up. It's a temporary issue that usually resolves itself.

Thanks again for reaching out and please let me know if you've any further queries.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog