Thanks for reaching out to the Community. I am sorry to hear that the transfer has not yet been successful.
Before we dive in, I do have a couple of questions. When was the transfer made? Can you confirm you transferred the domain via the manage tab in Settings > Domains? Just to confirm, transferring away from Shopify can take up to 7-10 days to complete if successful. If the transfer fails, it can take up to 20 days for the registrar to notify the merchant. It is also a good idea to check and confirm with the receiving domain host as to what the process will be like on their side, to know for sure if there's any expected downtime from their side. Have you been able to get in contact with them?
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