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domain transferred from blue host to shopify from 5 days ago but still not active and SSL pending

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zmsaadeh
New Member
2 0 0

I transferred my domain from blue host since 5 days ago. but still i cant browse it by shopify website. also SSL pending still showing. 

 

 

Accepted Solution (1)

Accepted Solutions
Emily
Shopify Staff
Shopify Staff
673 58 112

This is an accepted solution.

Hi, @zmsaadeh.

 

Thank you for reaching out, and welcome to Shopify! 

 

If your domain SSL has been pending for over a week, it would be best for you to contact our live Support Team as they can access your store-specific information and dig deeper into your domain, and see what the possible connection issue may be. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)
Emily
Shopify Staff
Shopify Staff
673 58 112

This is an accepted solution.

Hi, @zmsaadeh.

 

Thank you for reaching out, and welcome to Shopify! 

 

If your domain SSL has been pending for over a week, it would be best for you to contact our live Support Team as they can access your store-specific information and dig deeper into your domain, and see what the possible connection issue may be. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

zmsaadeh
New Member
2 0 0

Hello Emily,

 

Yes, I contacted them and they are working to solve this problem.

 

Thank you for you support.

 

Ziad

Emily
Shopify Staff
Shopify Staff
673 58 112

Hi, @zmsaadeh.

 

Thank you so much for letting me know! I wish you all the best with your business. 

 

Take care, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog