Double quantities

Solved

Double quantities

JP365
Not applicable
2 1 0

Hi, We have an issue with our quantities doubling when adding to cart, e.g., quantity orders of 3 = 6 in cart. This happens randomly when shopping via a collection (list), not an individual product page. The error occurs on users with iPads and Surface Pros using Chrome and Safari browsers. 

 

 

Accepted Solution (1)
JP365
Not applicable
2 1 0

This is an accepted solution.

There was a bug in the javascript files which was triggering the event (add to cart) twice. this has been resolved, and thank you for your interest in assisting us.

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Replies 3 (3)

Sonya_2025
Shopify Partner
255 33 48

Hi @JP365 

Can you share your store URL and password if you have? So I can have a simple check on your store

Please let me know if it works by giving it a Like or marking it as a solution!
Feel free to reach out. EMAIL ME  
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JasmeetVT14313
Shopify Partner
292 63 76

Hi @JP365 
Please share store URL so that I can check and guide you better

- VTN Customer Dashboard enhances your customer's dashboard with advanced features, profile management, and order tracking. Free trial available.
- Feel free to contact me at jasmeet.kaur@vtnetzwelt.com
JP365
Not applicable
2 1 0

This is an accepted solution.

There was a bug in the javascript files which was triggering the event (add to cart) twice. this has been resolved, and thank you for your interest in assisting us.