Draft Invoice: Custom items disappeared after updating the draft invoice

[artsylar]

Hi, 

We had this draft invoice sent to a customer. After a few days, we added a new custom item to the draft invoice, updated it, and send it to the customer. However, only the new custom item remained and the older custom items are all gone. Is there a way to retrieve them again?

Thanks, 

Lara

[artsylar]

Hi, 

Thank you for your prompt reply. 

"it's possible that the previous custom items were accidentally deleted or removed from the invoice during the editing process."

I think this is not the case for this draft invoice. There were a lot of custom items in the invoice before we updated it and we only added one custom item. 

Thanks,

Lara

[artsylar]

Thank you for your help! Yes, we are sure that we did not delete the old custom items (I think more than 10). We will just contact Shopify customer support.