Draft Order Invoice - Can't Edit Shipping Address

Draft Order Invoice - Can't Edit Shipping Address

LuckyBird
Visitor
1 0 4

When I send an invoice to a customer via a draft order, they're unable to edit their shipping address. How can I unlock this for them so they can edit? I sent myself a test invoice and I can edit the billing address but not the shipping address.

Thanks!

Replies 14 (14)

ayellowgiraffe
Excursionist
35 0 72

One of my customers told me the same thing. They needed to change their usual shipping address but couldn't do it. So I had to go in and manually change it myself. Unless my memory is wrong, I thought customers used to be able to edit their shipping info via draft orders? 

WinstaPorter
Visitor
2 0 2

Have you heard an update about this? We are having the same issue.

sunnysuggs
Visitor
2 0 1

I was just researching it as well.

Vince_Schaljo
Visitor
3 0 5

We just upgraded to checkout extensibility, and are now having the same problem. Not sure why this simple option was removed? 

DW96
Visitor
2 0 5

I'm dealing with the same problem. It would be a great functionality to enable customers to change this later at the check-out. 

rtejpar
Shopify Partner
3 0 0

Still no update from Shopify on this?

Dirk
Shopify Staff
2428 258 558

Hey, @rtejpar 

 

At this point it's not possible for customers to edit the Shipping address to the draft order(s) they received. I'd be happy to pass this feedback along to our development team for potential future implementation.

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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palpar
Visitor
1 0 1

As a Shopify merchant since 2013, being able to email customers draft order invoices that allow them update their own shipping address at checkout as needed is a feature we sorely miss as well. Please bring it back!

owenmillera
Shopify Partner
5 0 5

Yes we need this! Can't believe it is not possible!

jv_enterprise
Visitor
1 0 0

still waiting for this feature.  

klubrm
Visitor
1 0 0

Can we get an update on this? Still no change.

GOAT_Offroad
Visitor
1 0 0

Been a while on this one but still an issue. So I figured out a workaround. 

1. Go to customer profile in Admin
2. Edit Addresses
3. Add new address > Just select a state and country > Save
4. Set new address as default
5. Either leave old address or delete if no longer relevant.
6. Create Draft order and it will use the default address. It will also show a "review address" error but wont stop you sending to customer.
7. Customer will be able to enter new address at checkout now.

Pretty stupid but that's Shopify for you. 

sunnysuggs
Visitor
2 0 1
Thank you SO much for that! Yes, it is stupid.
water3
Visitor
1 0 0

Did you use this at the customer level or Company level? I tried this solution and it won't let me save a shipping address in a company profile that is not complete. I also don't see a way to have more than one shipping address configured on the profile.