Draft Orders and abandoned checkout emails

alex_pradas
Tourist
5 0 0

Hi everyone! 

We are using in one store (thenudelabel.com) the DiscountYard app. This app uses the draft order feature to stack discounts.

The problem is with the abandoned checkouts. It seems that the recovery emails for the abanoned checkouts created using draft orders are not being sent. It says "This checkout was not created by the Online Store or Buy Button sales channel."

Is there any workaround to solve this? We are losing sales, any help would be appreciated.

Thanks in advance.

Álex

Replies 0 (0)