Drop down menus not working on mobile phones

bluecoatdisplay
Tourist
8 0 1

Hi the drop down menus on our wesbite are working fine on a pc or mac but don't work on any mobile phone devices.

Does anyone have any suggestions as to why?

Thanks

Replies 11 (11)

Liqiud_xPert_SJ
Shopify Partner
990 118 153

Hi @bluecoatdisplay 

 

can you please share the store url. So that i can look into it and give you best solution.

 

Thanks

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bluecoatdisplay
Tourist
8 0 1

Hi thank you for your reply. 

 

Our URL is Bluecoat Display Centre (bluecoatdisplaycentreshop.com)

 

Thanks 

 

 

bluecoatdisplay
Tourist
8 0 1

Hi @Liqiud_xPert_SJ

Just wondered if yuo had managed to take a look at our issue with drop down menus not working on mobile phones?

 

Our URL is https://bluecoatdisplaycentre.com/

 

Thanks for your help.

 

 

Liqiud_xPert_SJ
Shopify Partner
990 118 153

Ok sure

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
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- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
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bluecoatdisplay
Tourist
8 0 1

Thanks so much 👍

Liqiud_xPert_SJ
Shopify Partner
990 118 153

@bluecoatdisplay 

 

can you please explain which dropdown menu because the hamburger menu is working fine on mobile and there is no dropdown menu in the main navigation which you need if you can share a screenshot that would be great for me to understand your issue.

 

thanks

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂
bluecoatdisplay
Tourist
8 0 1

Screenshot 2024-03-05 at 11.11.27.pngScreenshot 2024-03-05 at 11.11.12.png

bluecoatdisplay
Tourist
8 0 1

Hi, so on a mobile there's a menu for jewellery but when you click on the arrow it just takes you into the main jewellery list and doesn't give you the option to choose, necklaces, earrings, rings etc.

 

Thanks

 

Kate

Liqiud_xPert_SJ
Shopify Partner
990 118 153

are you talking about these menu items i am not able to see what you are reffering? if this is the issue i need access so that i can look into it exactly

 

 

2024-03-05 16_55_16-Bluecoat Display Centre - A nationally and internationally recognised contempora.png2024-03-05 16_55_08-Bluecoat Display Centre - A nationally and internationally recognised contempora.png

- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂- If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response.
- Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
- Your Shopify Solution Specialist For further discussion contact: Email ID- Liqud_3xPert_SJ OR Whatsapp
- Buy a Coffee for me to get more frequently help 🙂
- Hire Me to unlock the full potential of your e-commerce store Now 🙂
bluecoatdisplay
Tourist
8 0 1

Hi, sorry no it's within the shop area. So you would need to follow this link- https://bluecoatdisplaycentreshop.com/

 

it should look like the attached screen shot i've taken from the computer screen

 

Thanks for your help!Screenshot 2024-03-05 at 12.26.51.png

bluecoatdisplay
Tourist
8 0 1

Hi would there be any chance of you giving us the instructions?

 

Thanks