Dropship Shopify Store to Tiktok Shop Problems. Warehouse/Orders Etc

famubarik
Excursionist
28 0 14

Dear All, 

 

I am getting mad and frustrated by tiktok seller center system. I do have clothing shopify store, in the begining when I was testing products, I tried printful, printify, and other dropshipping apps to my shopify store. 

After testing, i went with my own clothing (no dropshipping), but i forgot to remove those dropshipping apps from my store.

I am a business seller and my trademark is also owned by me. I starting tiktok shop and synced my products to tiktok shop. that added all the 5 warehouses to my tiktok shop. just after adding products, I got 1 order, ( i don't know for some reason, tiktok hides the buyer;s information)  anyways, i was in the process of setting up my shop in proper way whilst I got the order.

Now the thing is, Shipping was selected: Shipped by Platform, and buyer paid for the shipping.
But because I have multiple warehouses, I cannot create Label, it gives me this error ( Collection method settings are not available to sellers with multiple warehouses. Contact customer support for further assistance.)

 

and when I go for collection method setting, then it is giving me this headache ( Collection method settings are not available to sellers with multiple warehouses. Contact customer support for further assistance.)

 

And, there's no way to delete the warehouses. I don't know what should I do....

Please can anyone help 😕 
I tried to open ticket but it is only giving me options for south east asia countries for customer support, there's no UK support. 

Reply 1 (1)

Shay
Shopify Staff
2818 440 576

Hi @famubarik 

 

Thank you for reaching out and sharing those details. I am not directly familiar with the error you are seeing in your admin so the support I can provide through our community is limited. I am more than happy to help you get connected to our authenticated support team for further assistance though. 

 

To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. If you are seeing a region different from the one you wish to access for support, please select the appropriate language from the language selector. If you are on the English Help Center then you will be connected with our English speaking support team for assistance. 

Shay | Social Care @ Shopify 
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