e-mails with subject "Failed to send fulfillment request from shop ..."

Bleckmann
Shopify Partner
4 0 0

We recieve e-mails with subject Failed to send fulfillment request from shop ...
In these mails we read "Fulfillment requests from shop ... to fulfillment service ... failed. The maximum number of retries (19) had been reached and the request will not be retried."
Can we find somewhere a logging of these 19 failed request? Because in our system the order got passed thru and was fulfilled. 
Thank you. 

Replies 5 (5)

alejopa
Shopify Partner
4 0 3

Hey, I am having the same issue. Did you find any solution or logs? Appreciate any help.

 

Thanks! Alex

Bleckmann
Shopify Partner
4 0 0

Hi
I've recived the following reply (or advise) from Shopify. As per today I have reopend this issue with Shopify as it seems that the issue is till on going on my side. 

"

I've coordinated with our dedicated team who have now confirmed that these notifications are automatic replies generated by the Google Groups mailing list. Such replies are typically intended for Partner developers working on stores that are currently in development.
 
In this specific scenario, evaluated in perspective with the status of your store, which has a paid subscription plan and is past the development stage, these emails do not pose any concern. Essentially, these are system-generated emails directed at a wide audience, including but not restricted to the developers community. 
It's important to note, considering the nature of these notifications, they can be deemed as spam and should not affect your store operations or the subscribed services you are using.
 
We suggest you to mark these emails as spam to prevent any future annoyance or confusion. Rest assured, in case of any legitimate concerns or updates related to your store, you will be directly informed via the designated communication channels.
"

Hope this helps for you 
regards
Hans 

Bleckmann
Shopify Partner
4 0 0

we have recent recieved this as a "solution". 

Those emails are being sent automatically, while the vast majority of it could be considered as SPAM we all are not 100% sure that they are for concern,

Shopify suggest keeping them for the record at least for a while.
Removing the email from the mailing list would stop it, but the same time... if there would be an important one coming... you would not see it!
 
Is there an option that you could set a routing rule in the email client? So basically, these emails would fall into some designated special folder instead of cluttering the primary folder for incoming emails? 
This was those would not annoy (and with 200 in few days span it could be an issue!) and not make the use of email more difficult. Then those can also be set to be deleted after some time, or even could be cleared from time to time by yourselves. 
 
So, it would be to have a cookie and eat the cookie, the emails would not spam the main inbox folder, those would still come in, in case anyone would need to refer to them in the future, you do not need to change anything with your login credentials, nor will we lose the link.
 
Since I don’t know what type of the email you have, have a look at the setup for Gmail: Create rules to filter your emails - Gmail Help

Aware
Shopify Partner
1 0 0

Did you hear back regarding this issue? This same scenario is happening on one of our stores. Zero errors in our fulfillment system and all orders appear to be fulfilled properly. We're even doing checks along the way for the status of the fulfillment so as to not try to process something that has already processed or accept a fulfilment that has already been processed. The emails give ZERO information

Bleckmann
Shopify Partner
4 0 0

Hey, we recieved this "solution" which was apporoved by a majority of our customers. 

"Those emails are being sent automatically, while the vast majority of it could be considered as SPAM we all are not 100% sure that they are for concern,
Shopify suggest keeping them for the record at least for a while.
Removing the email from the mailing list would stop it, but the same time... if there would be an important one coming... you would not see it!
Is there an option that you could set a routing rule in the email client? So basically, these emails would fall into some designated special folder instead of cluttering the primary folder for incoming emails? 
This was those would not annoy (and with 200 in few days span it could be an issue!) and not make the use of email more difficult. Then those can also be set to be deleted after some time, or even could be cleared from time to time by yourselves. 
 So, it would be to have a cookie and eat the cookie, the emails would not spam the main inbox folder, those would still come in, in case anyone would need to refer to them in the future, you do not need to change anything with your login credentials, nor will we lose the link. 
Since we don’t know what type of the email they have, have a look at the setup for Gmail: Create rules to filter your emails - Gmail Help  "