ebay will not disconnect from and old Shopify account

bargainbosslady
New Member
2 0 1

Good Afternoon,

I keep getting this message when I try to connect my Shopify account. This is an old account and I cannot get into it to remove the eBay link up. My new shop is https://bbl-resale-refinement-boutique.myshopify.com/, is this something I can get help with?

 

The eBay account is already in use with the Shopify account full-throttle-bohemian.myshopify.com. Please use different eBay ID or disconnect from full-throttle-bohemian.myshopify.com.

 

Thank you

Lisa Todd

   

Replies 16 (16)
Trevor
Community Moderator
Community Moderator
3210 432 741

Hey, @bargainbosslady!

 

Happy to help get this resolved; though, we will need to verify both accounts before the disconnection can be made. I've gone ahead and sent you two emails (one for each account). If you could reply to each email, then we can get the ball rolling on getting your eBay account disconnected. 

 

Chat soon!

Trevor | Community Moderator @ Shopify 
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alpachino35
New Member
1 0 0

hi !

i have the same problem to disconnect the old shopify account with ebay .

i contacted the customers service and they said the shopify team has the tools to disconnect the old account .

please help me !

Trevor
Community Moderator
Community Moderator
3210 432 741

@alpachino35 

 

Shopify can look into the account to remove the sales channel if it is still appearing; however, if it is not, and the connection issue remains, then it may require reaching out to eBay support via email (help@connectebaysupport.com) or phone (1 (855) 411-3376). For this, I have sent an email titled "Shopify Forum Support" to verify the store. I will need you to reply to the email to verify the account. 

 

Chat soon!

 

Trevor | Community Moderator @ Shopify 
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JJGreenThumb
New Member
1 0 0

I am having this same problem! Can you please help? 

 

Jae

Trevor
Community Moderator
Community Moderator
3210 432 741

@JJGreenThumb 

I've shipped you an email!

Trevor | Community Moderator @ Shopify 
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brandnamecloset
New Member
4 0 0

Hello,

I need to disconect an ebay account from old Shopify account, could you please help me to solve this problem. I am looking forward to see your response.

Thank you

Trevor
Community Moderator
Community Moderator
3210 432 741

@brandnamecloset 

Happy to take a look! I've sent you an email titled "Shopify Forum Support" to verify your store. Please respond to that email so we can continue with your request. 

 

Trevor | Community Moderator @ Shopify 
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brandnamecloset
New Member
4 0 0

Thank you for your response, I already sent you an email to verify my account.

Thanks again,

Eividas
New Member
1 0 0

Hello,

I have a problem disconnecting the old Shopify account From eBay. Please help me with that.
New store name: https://floridabmwparts.myshopify.com/

Trevor
Community Moderator
Community Moderator
3210 432 741

@Eividas 

I have sent you an email. 

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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gizoabe2014
New Member
2 0 0

hello

 

I am getting the same issue:

The eBay account is already in use with the Shopify account birragamme.myshopify.com. Please use different eBay ID or disconnect from birragamme.myshopify.com. birragamme.myshopify.com. is a deactivated shopify account.

 

Thank you

 

 

gizoabe2014
New Member
2 0 0

Hello Again,

I need help for disconnecting ebay from my old shopify store https://birragamme.myshopify.com/ and connect to my new shopify store https://gizachew-demissie.myshopify.com/

I am getting the following error:

The eBay account is already in use with the Shopify account birragamme.myshopify.com. Please use different eBay ID or disconnect from birragamme.myshopify.com.

Thank you

Trevor
Community Moderator
Community Moderator
3210 432 741

@gizoabe2014 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ultimatebargain
New Member
2 0 0

I am having the exact same issue (have no access to the old Shopify account) and eBay cannot resolve it.  Did anyone find or get a resolution?  This is becoming very frustrating:/  Please help!

kokomothrift
New Member
1 0 0

I know this is an old thread but did you ever get help with this? My Shopify account that is linked to my eBay is over 2 years old and no longer can be accessed. I am having absolutely no luck getting it disconnected to connect to my new Shopify store.

savebythrift
New Member
1 0 0

Did you ever get this fix its been months trying to fix this shopify said they did there part and eBay reps have no clue what I'm talking about when I call.