edit cname records on a shopify hosted domain

dave116
Visitor
1 0 0

I am looking to update the cname info as directed by a shopify email I have received. 

 

I believe that the domain is hosted by shopify but have no ability when I am in shopify/settings/domains/[domain name] to edit any information.

 

my domain name is hillsidequilting.com.au

 

Help!

Reply 1 (1)

Elias
Shopify Staff
2714 271 473

Hey, @dave116.

 

Thanks for reaching out and posting this question!

 

If the domain was purchased from Shopify, then you can follow these steps to edit the DNS settings for your Shopify-managed domain. However, if you're not seeing the option to edit the DNS, then it's possible that your domain is purchased from a third-party. While we're unable to access merchant accounts on the Shopify Community, I was able to use WHO.IS, a free public domain lookup tool, to check the domain (hillsidequilting.com.au) and it seems it may have been purchased from Crazy Domains. 

 

12-54-8j71u-7e0d1

 

I can also see Shopify's CNAME record and I didn't notice any problems visiting your storefront. if you're still experiencing any issues with connecting a third-party domain to Shopify, then simply get back to me here and I'd be happy to take a look. You can also reach out to the domain provider for assistance with editing the DNS for your domain. 

 

That being said, do you have a marketing plan prepared for your store? Have you considered using something like Shopify Inbox to interact with customers live on your store?

 

Elias | Social Care @ Shopify 
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