We have used Shopify for several years, and we have constant issues with delivery methods.
1. We don't have the ability to change "delivery methods" on orders. As far as I know, there is still no way to change the delivery method after the order is placed. This issue comes up all the time for us, and we do our best to manage orders using order tags, notes, custom shipping methods, etc, but it's not always easy especially during busy seasons. When you have multiple employees, communication for this type of thing can be challenging. It seems archaic for us to have to put bright sticky notes on orders that should be local deliveries but are listed as shipping in our system, etc.
Ex: Customer placed order online and accidentally chose Shipping (sometimes free shipping) instead of Local Delivery or Local Pickup.
Ex: Customer placed Local Pickup order, but wants to switch to Local Delivery because they can't make it into the store after all.
2. We are unable to create Local Pickup or Local Delivery orders for special order / backorder items. If the item is out-of-stock in the store, the Local Pickup and Local Delivery options are not available on draft orders, only Shipping and Custom. This is a problem because we do special orders / backorders for our customers frequently and the system believes they are just shipping orders. We are not able to mark as "Ready for Pickup" once the item is back in stock.
Ex: Customer wants to order an out-of-stock item for Local Pickup so they can reserve that item and pick it up as soon as it's back in stock.
There are so many examples of this type of issue for us. There has to be a lot of other stores with the same complaints, especially stores who have a brick-and-mortar location as well as an online store and other channels. This seems like it should be a basic function built into Shopify. I'm sure there are apps that can help, but they are probably not free and come with a learning curve of their own. Are there other users out there with these same grievances? Can we lobby together to get these features built in?
