Email blast with Shopify Email.

JPR2020
Tourist
3 0 1
Click to expand...
We are trying to run an email blast but the Shopify Email add-on is missing from the apps list.   I have tried to reinstall but nothing happens when I click on the install option.  

Any ideas what it could be?
GlitzSheena
New Member
2 0 0

We are having this exact problem. We also can't create the free Facebook Ads.

0 Likes
Nick_Marketing
Shopify Partner
560 134 156

Open your site admin with a cache-free browser.

Try going to Marketing ---> Create a campaign --> click on Shopify Email.

2021-07-26 15_10_27.png

 

Shopify Email app should show up in the Apps section.

2021-07-26 15_12_08.png



- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
0 Likes
GlitzSheena
New Member
2 0 0

Thank you for your suggestion. I have the Shopify Email app and can create emails that way. The problem is that I can not do anything under my campaigns. 

0 Likes
JPR2020
Tourist
3 0 1

We were using it before.  The option disappeared all of the sudden.  Like I said I tried to re-install but the application wasn't launching.  I tried Microsoft Edge/Chrome

0 Likes
Nick_Marketing
Shopify Partner
560 134 156

@JPR2020 
Send an email directly to Shopify's Merchant/Technical support. If it's a technical issue, they should assist you.
Contact page link: https://help.shopify.com/en/questions#/contact/email

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
0 Likes
JPR2020
Tourist
3 0 1

Still waiting for the reply.

0 Likes