Email change

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So I updated my email for my store because I made a new one that will be just about the business, and I was wondering how long that would take for it to transfer properly because it still says my old email.


Reply 1 (1)
Shopify Staff
Shopify Staff
1227 312 201

Hey, @Dannyshop! Welcome to Shopify Community!


I'd love to help you out, however, I need additional context to have a better understanding of the issue you're experiencing. Could you please let me know which email address you're updating? Is it the account owner email address, store email, or sender email in your admin? Or is it an email address found in your online store? Please feel free to share a screenshot of the area where you still see your old email address (while keeping the email address hidden) so I can investigate.


Your email should take no time to be updated, whether you update it in the back end (admin) or front end (online store). When changes are not reflecting, there's a possibility a local issue is preventing them from taking effect. Before sharing more information here, I suggest trying to perform the local troubleshooting steps below to attempt to resolve the issue as one of these may be a quick fix! 


  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
    If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.


Please let me know how the troubleshooting steps turn out and if any of them fixes the issue. If they don't, you're welcome to share more information and I'll take a look at it as soon as I can! 

Summer | Social Care @ Shopify 
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