Re: Email contains an incompatible section for the considered abandonment type (CHECKOUT)

Email contains an incompatible section for the considered abandonment type (CHECKOUT)

EWebshop
Tourist
10 0 2

Hi there,

 

since a while my Abandoned Checkout e-mails are not being send. The error thats appears is:

 

Flow action received with invalid properties. Email contains an incompatible section for the considered abandonment type (CHECKOUT).: {"status":400,"response_body":"{\"message\":\"Flow action received with invalid properties. Email contains an incompatible section for the considered abandonment type (CHECKOUT).\"}","verb":"POST","url":"https://email.sfe.shopifyinternal.com/flow/action","request_body"

 

Anyone a solution for this?

Replies 5 (5)

August25
Visitor
2 0 1

Same issue here, only checked today that emails haven't been sending for weeks due to this error and support is unable to offer any solution.

Here's mine:
Flow action received with invalid properties. Email contains an incompatible section for the considered abandonment type (CHECKOUT).: {"status":400,"response_body":"{\"message\":\"Flow action received with invalid properties. Email contains an incompatible section for the considered abandonment type (CHECKOUT).\"}","verb":"POST","url":"https://email.sfe.shopifyinternal.com/flow/action","request_body":" ///***order/store/customer-specific details

August25
Visitor
2 0 1

Looks like I was able to find the issue – the section that shows abandoned items needs to be "Abandoned checkout" specifically; it does not work if that section is "Abandoned cart". 

So you should delete the "Abandoned cart" products section and add a new section, "Abandoned checkout". 

Really frustrating!

EWebshop
Tourist
10 0 2

Where to delete ?

and where to add ?

Hiromi0806
Tourist
10 1 0

Hi, I also have the same issue. Did you get it?

Hiromi0806
Tourist
10 1 0

Hi, Can you tell me about more details? Did you mean the section on email?