Email from Shopify merchant trust team

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Email from Shopify merchant trust team

Ariisfire
Visitor
1 0 1

Today I received an email from shopifystaffcs@gmail.com also named Shopify Merchant Trust Team. They sent me this email and I am wondering if it is legit and sent by an official staff member of Shopify: 

 

Hello

 
After a recent review, we have identified your business as presenting a high level of risk that Shopify cannot support.
 
Your account is at risk of permanent closure within the next four (4) days due to not meeting our system's requirements during a Routine Business Check.
 
We have determined that your account is in violation of Section (7) of the Shopify Acceptable Use Policy. Immediate action is required to avoid permanent deactivation of your account.
 
 Reach out to our support team via the Telegram link below, and we'll assign our support team to address your issues
immediately.
 
They then sent me a telegram link which seemed a little suspicious to me and explained how I must pay up to 300$ for a premium theme which again seemed weird to me. Can someone confirm if this is a scam or if I can give this person my collaborator code safely which he is asking for now to fix the issue.
Accepted Solution (1)

Amanda_Fordeer
Shopify Partner
84 8 25

This is an accepted solution.

Hi @Ariisfire

It's a scram! The email address shopifystaffcs@gmail.com is not a legitimate Shopify domain. Official communications from Shopify will come from an email address ending in @shopify.com.

If you find my suggestion helpful, please give it a like or mark it as a solution!
And discover more approaches to:
Streamline invoicing process Boost sales with labels & badges Add social proofs & create FOMO
Or get valuable updates and private deals regarding Shopify here.

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Replies 2 (2)

Amanda_Fordeer
Shopify Partner
84 8 25

This is an accepted solution.

Hi @Ariisfire

It's a scram! The email address shopifystaffcs@gmail.com is not a legitimate Shopify domain. Official communications from Shopify will come from an email address ending in @shopify.com.

If you find my suggestion helpful, please give it a like or mark it as a solution!
And discover more approaches to:
Streamline invoicing process Boost sales with labels & badges Add social proofs & create FOMO
Or get valuable updates and private deals regarding Shopify here.

MissT
Visitor
1 0 0

I just got a similar email. I didn’t want to risk clicking on the link so had a search here glad I did. Defo thought it was odd. My email came from shopifythemetech@gmail.com .