Email From Shopify Trust Team

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Email From Shopify Trust Team

KadiannB
Visitor
2 0 1

I received an email from

shopifymerchantstrustteam@gmail.com stating that my account connectivity is very poor and that I need to use a link they provided to download Telegram in order to communicate with them further about it. How do I know that I can trust this?

Accepted Solution (1)
TyW
Community Manager
458 68 1220

This is an accepted solution.

Thanks @marlene495hadle ! I've marked your reply as the solution

@KadiannB , Shopify will never contact you from a gmail.com address - do not respond, and mark that email as spam.

As a best practise always default to contacting a company through their offered support/communication channels whenever unsure such as contacting support via help.shopify.com. 

Thanks! 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)
TyW
Community Manager
458 68 1220

This is an accepted solution.

Thanks @marlene495hadle ! I've marked your reply as the solution

@KadiannB , Shopify will never contact you from a gmail.com address - do not respond, and mark that email as spam.

As a best practise always default to contacting a company through their offered support/communication channels whenever unsure such as contacting support via help.shopify.com. 

Thanks! 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KadiannB
Visitor
2 0 1

I figured as much but wanted to confirm to be sure. Thank you!!