Email From Shopify Trust Team

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Email From Shopify Trust Team

KadiannB
Visitor
2 0 1

I received an email from

shopifymerchantstrustteam@gmail.com stating that my account connectivity is very poor and that I need to use a link they provided to download Telegram in order to communicate with them further about it. How do I know that I can trust this?

Accepted Solution (1)
TyW
Shopify Staff (Retired)
463 71 1173

This is an accepted solution.

Thanks @marlene495hadle ! I've marked your reply as the solution

@KadiannB , Shopify will never contact you from a gmail.com address - do not respond, and mark that email as spam.

As a best practise always default to contacting a company through their offered support/communication channels whenever unsure such as contacting support via help.shopify.com. 

Thanks! 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)
TyW
Shopify Staff (Retired)
463 71 1173

This is an accepted solution.

Thanks @marlene495hadle ! I've marked your reply as the solution

@KadiannB , Shopify will never contact you from a gmail.com address - do not respond, and mark that email as spam.

As a best practise always default to contacting a company through their offered support/communication channels whenever unsure such as contacting support via help.shopify.com. 

Thanks! 

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KadiannB
Visitor
2 0 1

I figured as much but wanted to confirm to be sure. Thank you!!

Kissedbyfire33
Visitor
1 0 0

So I got a email from shopifytrust.infosafetyteam@gmail.com as well and I need to know if this is a scam 

Imogen
Shopify Staff (Retired)
2045 227 408

Hi there, @Kissedbyfire33! Thanks for taking the time to follow up on this thread! As my colleague @TyW outlined in their reply to the OP, Shopify will never contact you from an email address ending in '@gmail.com'. If you've received any emails claiming to be from Shopify and they end with '@gmail.com' we recommend that you do not engage with that email and instead report it to our Safety Team using the steps I'll outline below.

 

To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code that includes sender details, allowing us to determine the email's source and report it to the appropriate parties if it is a phishing campaign.

1. Obtain the Email's Headers:


  - See MX Toolbox’s guide for Getting Email Headers
   - Selecting your email service provider on the left-hand navigation
   - Follow the steps outlined there to download a copy of the .eml file or copy the email's source code and paste it into a text file


2. Attach the file to the email you received and forward it to safety@shopify.com.

 

If you receive any emails in the future and you're unsure if they're coming from Shopify, you can always reach out to our Support Team via our Help Center for faster verification, as this environment is asynchronous and we may not get to your comment or question right away. I want to outline that if you have engaged with any links or content within the email you received from that impersonating email address that you run an anti-virus scan of your device. Once done, you will want to change the login credentials for your Shopify Account so you can ensure that your account is protected. 

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog