Email notification received does not match the saved template response under Settings

[TangoAssociates]

Hello,

Last year I had modified the body text for my 'Ready for Pickup' notification emails. I had included very specific directions in the email that are no longer pertinent now. I am trying to update the text but not having any luck.

I go to the correct area in the notifications section (under settings), find the correct notification and try and change the body text, yet I run into these issues.

1. It does not match the current email notification that is going out. I have did a test order to see all the notifications.

2. When I try and change it/save it, emails continue to have the old information (which I don't know where is saved).

I'm at a loss on where else to look to update this notification. Any help would be appreciated!

[Kalen]

Hey TangoAssociates,

I'm so sorry to hear that this is happening with your 'Ready for Pickup' notification emails. That sounds like a real headache.

My first thought was that this is something that can be changed within your settings under notifications, but as you mentioned that's the area in which you are attempting to make these changes and it's not working... hmm... real head scratcher 🤔

My next best guess would be that your store may be using an app for email notifications.

Would you happen to know if you have any custom email settings setup by an app? You can take a quick look through your apps list to see if there are any familiar ones that stand out, such as Klaviyo.

I'd be happy to help further, but it might be tough without learning a bit more about the specific use case.

It would be great if you could provide me with a link to your store as well screenshots to both the email you've received on your tests and how it appears in your Shopify settings.

Not sure if I can provide an answer, but would be happy to give it a college try 😎

[X_Sorin]

I continue to have this same problem as well. When Shopify introduced in store pickup, the notification customization was different than it is now, and my notification email templates seem to be stuck with the old, no longer editable template. 

[X_Sorin]

I just figured this out. The ready for pickup notification template has code in it as follows:

{% if pickup_instructions != blank %}
              <p>{{ pickup_instructions }}</p>
            {% else %}
              <p>{{ email_body }}</p>
            {% endif %}

 The pickup_instructions are a reference to the old code from the previous version of the template, which is no longer editable. If you remove that reference and just change that whole block to:

      <p>{{ email_body }}</p>

That removes the old text from the notification message.

[cnrxoxo]

thank you for this!!!!