Email notifications not sending when Contact Us submitted

Coppini-Art
Visitor
2 0 0

When a customer submits the subscribe or Contact Us field, a notification isn’t being sent to the customer or store email. 

I’m not the most technical person, but everything looks to be set up correctly.

 

Any ideas? 

Replies 3 (3)

josiah_helium
Shopify Partner
57 7 13

Please share more details about your store. I have a few questions: 
- Which theme are you using?

- What is your store URL? 
- Were any customizations made or apps installed that affect the theme?

 

 

Josiah, Solutions Engineer, Helium
- Customer Fields ✪✪✪✪✪ (319 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (239 reviews)
Coppini-Art
Visitor
2 0 0

Hi,

 

I’m using the Dawn template.

 

The URL is Coppini-art.com

 

I do not have any apps to affect the theme.

 

I hope this helps!

 

Thank you

josiah_helium
Shopify Partner
57 7 13

Thanks!

I submitted your form, and didn't see any issues. To clarify how these forms are supposed to work:

Firstly, your shop admin email (the one that you use to login as the store owner to your Shopify store) is the one that will be getting those emails. I recommend double checking that email to make sure that it correct.

Secondly, the customer will not get a confirmation email that this form was submitted. It's not a customer registration form, so there's no confirmation that would get kicked back to the customer. 

I hope this helps. 👍

 

Josiah, Solutions Engineer, Helium
- Customer Fields ✪✪✪✪✪ (319 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (239 reviews)