Hi there, @tishayl! Thanks for taking the time to reach out to the Shopify Community Forums in relation to this email you received! My name is Imogen. It's good to meet you!
From first glance that email address does not look to be a legitimate Shopify email address, and I advise to not engage with any emails or messages that are delivered to you from that email address. For future reference, Shopify emails should be ending with '@shopify.com', or a slight variation, and not '@gmail.com'. This is a good rule of thumb when it comes to wondering if an email you're receiving is coming from Shopify or not. You can also always reach out to our Authenticated Support Team via our Help Center so we can take a close look at the email and help you determine it's legitimacy. We have a free resource here that I wanted to share with you as well, as it provides some helpful information around the goals of these illegitimate emails, and how to protect your account and yourself from these emails. If you clicked any of the links within the email, please complete a virus scan of your computer, and change the login information for your Shopify Account, and look into setting up multi-factor authentication for your account as well.
To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code that includes sender details, allowing us to determine the email's source and report it to the appropriate parties if it is a phishing campaign. The steps to find this information and to get it passed along to our Security Team are listed below:
1. Obtain the Email's Headers:
- See MX Toolbox’s guide for Getting Email Headers
- Selecting your email service provider on the left-hand navigation
- Follow the steps outlined there to download a copy of the .eml file or copy the email's source code and paste it into a text file
2. Attach the file to the email you received and forward it to safety@shopify.com.
Feel free to follow up with me here if you have any questions!
Imogen | Social Care @ Shopify
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