Email used for a fraudulent storefront

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Someone is using my email for a presumably fraudulent storefront. There is essentially no way to contact customer support beyond basic FAQ questions without having an account, but I neither want an account and my email is currently being used for the fraudulent account, so I can’t get further with it anyways (I get stopped with “this email is already being used for an account). Someone asked this question recently and at the time there seemed to be a way to contact support without an account, but that no longer seems to be an option. Please advise how I can get this storefront shut down/my email uncouple from it. The store is:


Reply 1 (1)

Shopify Staff
1229 130 184

Hi, @Murphy2!


Thanks for reaching out with your concern, and I'm sorry to hear that this has happened!


In order to contact our support without an account, please use this alternative link here to get in touch. 


I hope this helps!

Maz | Social Care @ Shopify 
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