Enable Third Party Cookie Message

[Molly8]

Hi

Can someone help me. I can’t access my Shopify store. I have cleared cache and cookies and updated Chrome but still getting the same message as in the screenshot.

[Moira]

Hey @Molly8,

This message is indicating that your browser's third-party cookie settings are preventing Shopify from setting cookies. To fix this issue, you'll need to enable third-party cookies in your browser's settings.

Here are the steps to enable third-party cookies in Chrome:

1. Open Chrome
2. Click on the three dots in the top right corner of the browser
3. Click on Settings
4. Scroll down and click on Advanced
5. Under Privacy and security, click on Site settings
6. Click on Cookies and site data
7. Toggle the switch for "Block third-party cookies" to off.

Once you have enabled third-party cookies, try accessing your Shopify store again. If you continue to have issues, try using a different browser or clearing your browser's cache and cookies again.

Otherwise, how is your store going? I noticed you are using the Minimal theme which is a free theme created by Shopify. It is one of the popular themes that has a responsive and wide layout, which looks great on many devices. It is a simple but very mobile-friendly theme! You can unpack more of Minimal's features on our Shopify Blog here too.

[Molly8]

Hi
I am on my ipad. I have settings and Privacy & Security but nothing else. I
changed to desktop site but still the same. No site settings or cookie
option.

Kind regards

Molly

[SoloShopper]

I am also having this issue. Did you find a resolution?

Best, 

[Molly8]

Hi

I moved over to Shopify Mobile App because I was using the desktop site on
my ipad. It worked well for a while but then I had browser issues.

Kind regards

Molly

[Shruti9]

Hello, its March 12, 2023, looking for update on the third party cookie problem? Molly? Have you found solution? Anyone? Its very difficult to work on the online store set up. Pics fluttering, .

[Moira]

@Shruti9 

I will get in touch with our internal technical team as this appears to be an ongoing issue. Will report back once I receive an update. 

[QM-Michael]

Any ETA for when this will be fixed? This seems to happen since Shopify first switched to the https://admin.shopify.com/store/store-handle structure for some stores (which btw makes it much harder to read the store handle at just a glance).

[Molly8]

Thanks Moira.

[Molly8]

Unfortunately not. I have stayed with the mobile app. 

[Tpetty]

Same here. Has there been a resolution yet. It happen in both chrome & safari. Shopify has not shown a valid fix on its site yet. 

[Shruti9]

On one of the occasions that I reported this third party cookies issue the reply was they were aware of it and it is being worked on to find an answer at Shopify. That was 3 months ago. I imagine there are quite a few people looking into this on the boards too . Ims sure we will hear of all kinds of ideas from simple to way to complicated for average Shopify owner to implement. It really needs to be addressed and corrected at Shopify end.  Clearly, we have to keep it alive until it no longer hinders the general operating of ALL SHOPIFY SITES. Thanks for posting

[lemonstrike]

There are SEVERAL posts about this same issue. It appears to keep happening. I would recommend escalating this one. TIA!

[Shruti9]

This is really sloppy work on SHOPIFY PART. They have all these teck Savy people still trying to offer solutions to an obvious flaw that needs to be taken more seriously. 
Maybe anyone with a Mac is going through this? Is that why CHROME is being offered as the solution?   too many businesses are hooked on to Shopify now. 

[Zei1]

I am having the exact same issue on my iMac for the past few hours...the pop up to enable third party cookies keeps appearing even though all cookies are enabled.  Also I cannot edit my theme (Automation) as it keeps re-directing to the Password page--effectively inhibiting me from building my storefront, as the Password page is the only area within the theme that can be edited at the moment.

Please provide a fix soon.

This didn't happen yesterday, only today when I logged into Shopify.  I am on an iMac on Ventura 13.3.1

Thanks for your work on this.

[JWag]

I am having this issue as of today. Have you found a solution?

[JWag]

Yes. I am having issues on Mac. Any solution?

[im____lc]

Hi, do you have a solution for Safari?? Thanks.

[simoneolivia]

Hi Moira, 

We use Safari and are having issues, as shown in the attached screenshot. We've followed the instructions on the link for this issue but it does nothing other than log us out of the website. Could you provide some support?

Regards,

Simone

[Moira]

Hey @simoneolivia,

Have you tried to turn off cross-site tracking via Safari, as explained in the community thread below?

• Error is caused by a browser setting that prevents cross-site tracking 
• To access this setting from the current version of Safari: Safari → Settings→ Privacy Tab → Website tracking → Prevent cross-site tracking

[kreontwice]

Worked for me in Safari and macOS. Though I'd likely keep the setting on and use Chrome for that purpose. I don't want to compromise my security

[shopavbeauty]

Thank youuuuuuu!!! 

I've been struggling for hours with this issue !!! It worked !!!!

[Moira]

Great to hear! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[simoneolivia]

Hi Moira

Yes, I used this solution initially which was giving me issues and constantly logging me out but it has since worked, thank you.

However, I'm still not satisfied or comfortable being made to turn this setting off when previously there were no issues. May I ask why this is now the only way to access Shopify stores on Safari?

Kindest,
Simone

[jonathanmazurek]

THIS WORKS!!!!!!!!!!!!!!!!!!!!!

[mechasyjabones]

I am having the same issue on Chrome and Safari

[Moira]

Have you tried to turn off cross-site tracking via Safari + enable third-party cookies in Chrome?

[Printwonderz]

No, I have not. Does that work?

[Moira]

To access this setting from the current version of Safari:

Safari → Settings→ Privacy Tab → Website tracking → Prevent cross-site tracking.

Here are the steps to enable third-party cookies in Chrome:

1. Open Chrome
2. Click on the three dots in the top right corner of the browser
3. Click on Settings
4. Scroll down and click on Advanced
5. Under Privacy and security, click on Site settings
6. Click on Cookies and site data
7. Toggle the switch for "Block third-party cookies" to off.

[llh]

That’s not a real solution as it’s just asking people to disable the one thing that best preserves privacy and prevents companies from selling customer data. A stop-gap measure would be to recommend that someone turn it off temporarily while they work on their store and then turn it back on when they are done. Turning it off and leaving it off is a bad idea from a privacy standpoint. The real solution would be for Shopify to stop cross-site tracking their customers so that we wouldn’t have to turn off valuable privacy features to use Shopify.

[Moira]

We understand your concerns regarding privacy and cross-site tracking. As a company, we value our customers' privacy and work diligently to ensure the security of your data. 

We're actively working on finding a better solution that does not involve disabling such features. Your feedback is invaluable in this process.

[joanne-kidding]

I laso have the same. contacted Shopify support they were unable to help. as if they never heard about this issue that is preventing us from adding pictures and customizing page. so sad

[QM-Michael]

Hello Joanne-Kidding,

Try using Chrome to access your store. This has worked for everyone in our team so far!

Best regards,

Michael

[Zei1]

Hi Everyone, 

After two weeks of not being able to edit my storefront, I FINALLY found the setting that is triggering this pop-up, so would like to share it with everyone in hopes that it can resolve the issue for you as well.

I am on Safari and the setting that triggered this pop-up for me was the "Prevent cross-site tracking" setting.  This box needs to be unchecked.

To access this setting from the current version of Safari:

Safari → Settings→ Privacy Tab → Website tracking → Prevent cross-site tracking

Make sure there is no check adjacent to "Prevent cross-site tracking"

Hope this helps!

[JWag]

That worked for me! Thank you! 

[Sophia16]

Thanks so much! Had this problem all of a sudden and  this is what worked. 
Anyone on a mac who wants to continue using their mac and safari, this is the solution.

[Moira]

Thanks @Zei1,

The original solution provided was for those using Google Chrome. My apologies that I did not include where to turn off cross-site tracking via Safari, as explained in this community thread:

• Error is caused by a browser setting that prevents cross-site tracking 

[UmmIbraahim]

No after so many complaints someone helped us! Thank them!

[Freelander]

Thanks! That was the solution for me!

[Moira]

Great to hear! Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[UmmIbraahim]

Thank you so much! I was literally going to give up with Shopify!

[BBROWNN]

Amazing!! Thank you so much for sharing! 

[Printwonderz]

Thank youuuu so much!!!  This solved that issue for me.  

[Littleladies]

Hey everyone on the safari the only thing that worked for me was to turn off cross site tracking under safari settings. 

[Printwonderz]

That’s exactly the only thing that worked for me as well. Although, when I log out, I check the box again, just to be safe.

[Susterrero]

I made a short tutorial on how I was able solve it.

https://youtu.be/iuCxXB9Rers

Hope this helps 💌

[mysimps]

Turn off "prevent cross site tracking" in Safari. All the other instructions online are wrong. This is the only one that worked for me. In Safari 16.2>preferences>privacy>website tracking prevent cross site tracking (uncheck it)