Error CNAME record out of nowhere after 3 years ?

Error CNAME record out of nowhere after 3 years ?

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Hi, so I need some help.

Out of nowhere, we received a notification that our CNAME record is no longer pointing to our Shopify. So I go check, and am baffled that it's no longer there.

The A record @  is still there, so I add the CNAME record again that points towards but I also notice there's a CNAME record pointing towards, and when I use , it's actually pointing to this CNAME record.

Am a bit confused, I know it takes time for a DNS to update, so If anyone has any idea about this, should I wait now or should I delete the CNAME record of googlehosted ? (btw, I use namecheap)

Reply 1 (1)

Shopify Staff
2996 462 612

Hey @GFiy 


In this case you will want to remove any unwanted DNS records from your domain host so that the domain can effectively update it's records. If you have conflicting DNS records then you may have issues loading the website still. 


You should have an A @ record, a CNAME WWW record and possibly an AAAA record as well. You can confirm these records in our Help Center here: Connecting a third party domain.

Shay | Social Care @ Shopify 
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