Error in printing the packing slip.

[mimey]

Hi can you help me please? I tried to print the packing slip but it says error generating packing slip. How can I fix it? Thank you.

[TheUntechnickle]

Here's a well-structured response you can post in the Shopify Community:

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Hey @mimey! 👋

If you're facing issues with printing packing slips in Shopify, here are some troubleshooting steps that might help:

Basic Troubleshooting Steps:

• Clear your browser cache and cookies and try printing again.
• Try a different web browser (Chrome, Firefox, Edge) to see if the issue persists.
• Check your shipping address formatting – Ensure all details are complete and formatted correctly.
• Look for special characters in order details that might be causing formatting issues.
• Make sure your printer is properly connected and set as the default printer.
• Ensure you have the latest version of Adobe Reader or another PDF viewer installed.

Additional Fixes to Try:

• Refresh the orders page and attempt to print again.
• Log out of Shopify and log back in – sometimes this helps reset any temporary issues.
• Check Shopify's system status to see if there are any ongoing issues affecting printing.

If none of these steps work, you might want to contact Shopify Support for further assistance. Hope this helps!

Cheers!
Shubham | Untechnickle

[Jagruti_Naveen]

Hi!
@mimey , you can try the steps given by @TheUntechnickle . If it still doesn't work you can check out the Additional Fixes for "Error Generating Packing Slip" that you may want to see:
- Disable browser extensions : Some extensions may interfere with Shopify.
- Check for app conflicts : Recently installed apps might be causing issues.
- Use incognito mode : Try printing in a private browsing window.
- Reset packing slip template : Go to Settings > Shipping and delivery > Packing slips and reset to default.
- Check order fulfilment status : Packing slips may not generate for unfulfilled or canceled orders.
- Verify user permissions : Ensure you have the required permissions in Settings > Users and permissions.
- Try another device or network : Firewalls or security settings may block Shopify functions.