Error in Shipping using shipping restrictions

JohnGallagher
New Member
4 0 0

Hi all.

Error Message: Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order.

In Admin>Shipping and Delivery I have a custom shipping rate zone set up for Taser. (Restricting shipping to some states. Not CT)
In Admin>Shipping and Delivery>Manage Shipping Profile I have added every Taser product to the Products for that shipping rate zone.
I have placed an order from my live store shipping a Taser to Connecticut (CT) and I get that error message.

As far as I know, if I have a Product added to a shipping profile and that shipping profile allows shipping to that state, the order should go through...  

I'm using the Warehouse template but I don't think that matters.

Replies 3 (3)

JohnGallagher
New Member
4 0 0

I have other shipping zones set up and they work fine.

I have made sure that each Product with a restriction is only in one shipping zone.

JohnGallagher
New Member
4 0 0

I also created a new shipping profile 'New Taser' and removed four products from the old profile and added them to the new one. 

I then added a shipping zone to the new profile that included Connecticut.

Still didn't work.

JohnGallagher
New Member
4 0 0

Hopefully last update...     Is anyone out there?

With the Taser shipping profile in place, it will not let me purchase a taser even though I'm shipping to a valid state (CT).  But here's the weird thing - if I add another product to my cart (restricted non-taser and unrestricted), it does the right thing.  If I then change my shipping address to Rhode Island where tasers are prohibited, it still does the right thing and won't let me.